Digital Business Associate Manager (Risk and Operations) (P1-2669052-1)

Summary of Job Description:

The, Digital Business Associate Manager (Risk & Operations), reporting directly to the Vice President of Digital Business & Guest Care, is responsible for helping to protect the integrity and operational health of Panda's high-impact, consumer-facing loyalty program and ensure strong team operations as a whole. This position supports scalable growth, reduction of fraud and abuse, and effective delivery of digital and care experiences.

You'll get a chance to:

Rewards Risk Monitoring & Prevention

• Monitor loyalty program activity to identify, investigate, and address patterns of fraud, abuse, and system exploitation. Maintain rules, alerts, and dashboards to proactively detect anomalies in redemptions, account usage, and rewards behavior. Partner with app development and Guest Care teams to escalate and resolve issues impacting customer trust and program value. Recommend policy and process changes to safeguard the loyalty ecosystem.

Budget Ownership & Financial Operations

• Oversees the digital and guest care team's budget operations, including invoicing, accrual tracking, end-of-period reconciliation, and variance analysis. Prepares and conducts regular budget reviews with budget owners and finance stakeholders. Ensures financial discipline, process adherence, and documentation across digital vendors and programs

Operational Problem Solving and Root Cause Analysis

• Investigates breakdowns and performance issues across digital channels and guest care operations. Conducts structured root cause analyses to identify underlying contributors and systemic gaps. Collaborates with various internal teams to implement corrective actions. Identifies trends and recommends scalable solutions that improve long-term stability and guest experience.

Process Governance & Operational Excellence

• Develops and documents new processes to scale digital and guest care operations, such as promotional campaign execution, rewards fulfillment, and fraud escalation paths. Conducts recurring audits of existing processes for effectiveness, clarity, and compliance. Coordinates with cross-functional teams to align on process standards and continuous improvement opportunities, including automation of recurring processes to simplify workload.

Team Operations & Planning

• Provides support to the team, including tracking goals and priorities, coordinating recurring reviews, and organizing key team communications. Supports leadership in preparing for strategic check-ins, budget reviews, and functional updates. Works on initiatives that promote team culture, clarity, and performance accountability.

How we reward you:

• Hybrid Work schedule
• 401K with company match
• Yearly bonus opportunity*
• Full medical, dental, and vision insurance *
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays*
• Continuous education assistance and scholarships*
• Income protection including Disability, Life and AD&D insurance*
• Bereavement leave*

*Benefits available for eligible permanent full time associates

Your background and experience:

• Bachelor's degree in Business, Finance, Analytics, Operations, or a related field
• Minimum five years of experience in operations, analytics, finance, or business process management
• Experience in loyalty programs, e-commerce, or digital retail settings preferred; experience working with finance systems and managing operational budgets
• Successful completion of initial and periodically required trainings.
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Pay Range: P3: $90,000 - $126,500 / Annual

* Within the range, individual pay is determined using various factors, including work location and experience.

Panda Strong since 1983:

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.

You're wanted here:

We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations. If there is a reason you believe you require an accommodation, please reach out to our accommodation team vie email at PandaLOA@PandaRG.com.