Lead Telecommunication Representative

Location:Gulf Coast Medical Center -13681 Doctor's WayFort Myers FL 33912

Department: Switchboard

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:00:00 PM

Minimum to Midpoint Pay Rate:$16.49 - $20.16 / hour

SummaryPerforms PBX switchboard operator duties which include; answering all internal and external calls to the hospital switchboard, overhead paging all emergency codes immediately and accurately, overhead paging physicians, staff and visitors, paging on call staff according to department specific on call schedule, using department scripts and protocols for all paging and codes. Schedules all work assignments to the switchboard staff to accommodate all shifts and staffing needs. Responsible for time keeping, payroll, scheduling working-hours, shifts and time off for staff. Creates reports for phone stats, call recordings and documentation. Performs research and assists with problem resolution. Ensures that all staff members maintain a professional and customer service focused environment while delivering exceptional care. Must have flexibility to work varied days, shifts and locations to meet the staffing needs of the department. Requirements

Educational Requirements

Degree/Diploma Obtained	Program of Study	Required/ Preferred	and/or
High School Diploma or Equivalent		Required

Experience Requirements

Minimum Years Required	Area of Experience	Required/ Preferred	and/or
1 Year	Switchboard/PBX	Required

State of Florida Licensure Requirements

Licenses	Required/ Preferred	and/or
Not Required

Certifications/Registration Requirements

Certificates/Registrations	Required/ Preferred	and/or

Other Requirements

US:FL:Fort Myers