Senior Analyst, Channel Operations

Job Identification

• Job Title: Senior Analyst, Channel Operations
• Department: Channel Management
• Reports to: Director, Channel Operations
• Location: Alexandria, VA
• Grade: 18
• FLSA Status: Exempt

Statement of Purpose

Manage data requirements and operational analysis within Channel Management; ensuring excellent service to channel partners and NPAs.

Business Communications

• Employees in Other Divisions Frequently
• Supervisory Personnel Frequently
• Associated Agencies Personnel Frequently
• Federal and/or State Government Agencies Occasionally
• NIB Senior Management Frequently

Education

Bachelor's degree from a regionally accredited university or college. An equivalent combination of education and experience may also be acceptable.

Training and Specialized Knowledge

Strong organizational, analytical, multi-tasking, and interpersonal skills required. Ability to prioritize work, meet deadlines, pay attention to details and thrive in a fast-paced environment. Training in and/or knowledge of the AbilityOne program is recommended but not required.

Core Competencies

• Accountability
• Communication Skills
• Ethics /Integrity
• Customer Care
• Job Knowledge/ Technical Skills
• Process Improvement

Experience

Operational support professional with experience in business intelligence tools, Microsoft Office, and industry practices, with a proven ability to resolve issues and quickly learn and manage dashboards.

Travel

Up to 10%

Specific Duties and Responsibilities

Manage the administrative and operational tasks as it relates to program data to include the following duties:

• Develop, design, and manage business intelligence dashboard for channel management.
• Responsible for dashboard development and analysis for channel management.
• Work alongside team to collect data and execute processes to align with the mission.
• Use business intelligence data and tools to identify and monitor current and potential trends for the purpose of streamlining and improving the operations.
• Assist with identifying distributor and federal product requirements to improve the business intelligence solutions.
• Development of executive summaries and scenarios utilizing AI.
• Monitor channel partners' product requirements and communicate potential implications to NPAs related to compliance.
• Continually monitor channel data collection and communicate finding to management

• Participate in applicable NAEPB office and Jan/San product subcommittee groups meetings to improve NPA support of data files and education on requirements.
• Support channel team on ad-hoc projects.
• Provide operational support related to open and late orders utilizing data analytics.
• Management of Amazon storefront ensuring accurate and timeliness of product information.

NIB IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

NIB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, or protected Veteran status.