Property & Claims Specialist/Adjuster (Hybrid)

A Brief Overview

The Property & Claims Specialist is responsible for managing and administering all aspects of University Hospitals' property claims program, including claims within the system's captive insurance company, Western Reserve Assurance (WRA). This role provides subject matter expertise in property claims management, facilitates recovery efforts, and serves as a liaison between University Hospitals, Facilities, mitigation vendors, insurers and brokers. The Specialist also supports enterprise risk management efforts, including risk engineering, resilience initiatives, and supports property insurance renewal process.

What You Will Do

• Claims Management
  * Manage end-to-end property claims within the UH deductible (currently $500,000) and collaborate with insurer claims personnel for large losses over deductible.
  * Investigate, document, and adjust claims in collaboration with Facilities, mitigation vendors, and internal stakeholders.
  * Pursue subrogation and recovery opportunities from third parties to maximize financial recovery.
  * Oversee claim payments, reserves, and closure documentation.
  * Track, trend, and report on claim activity, providing actionable insights to leadership.
  * Develop policies, procedures, and best practices for property claims handling.
  * Maintain accurate records in alignment with UH, WRA, and industry standards for auditing.
• Risk Engineering & Loss Prevention
  * Facilitate and attend insurer risk engineering site visits in partnership with Facilities.
  * Track, monitor, and support compliance with risk improvement recommendations.
  * Collaborate on property risk mitigation initiatives across the UH system.
• Insurance Program Support
  * Provide data, analysis, and documentation for the annual property insurance renewal process.
  * Assist in maintaining accurate property values, claims history, and risk profiles.
  * Collaborate with Real Estate team to share accurate data to support real estate rationalization System strategy.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.