Connected Care Coach (Part Time)

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.

Summary of Position

The Connected Care Coach is responsible for proactively contacting identified members to drive behavior changes and positively impact clinical outcomes.

This will be a part-time role, working 20 hours per week.

Essential Duties and Responsibilities

• Conduct member outreach to drive behavior change and positively impact clinical outcomes (95%)
  • Actively engage with members via a variety of communication tools including telephone, email, text, virtual application, and coaching conversations to provide feedback and support, answer questions, share resources, and hold members accountable to their goals.
  • Utilize a coaching approach congruent with motivational Interviewing in order to empower members to be able to effectively self-manage their own chronic condition(s) and health.
  • Refer members for support and education for conditions as needed based on clinical care guidelines.
  • Maintain accurate and thorough case documentation to the standards set by Teladoc Health.
  • Complete administrative duties essential for smooth operation
• Support corporate initiatives and special projects as needed (5%)

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

• Excellent written and verbal communication skills
• Exceptional time management and organizational skills
• Analytical and critical thinking skills which enable to work autonomously in a responsible, efficient manner
• Possess excellent customer service and interpersonal skills to provide a consistently high-quality member experience.
• Flexible and able to work in a fast-paced environment
• Adaptable, innovative, and embraces teamwork and change.
• Able to learn and effectively utilize multiple technology platforms including but not limited to MS word, Excel, PowerPoint, Outlook 365, Microsoft Teams, SharePoint, OneDrive, Salesforce, and Jira
• Bilingual Spanish and English, preferred

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Required license or credential needed to perform job: NA

The below qualifications, knowledge, experience, and/or background are required for this role.

• Bachelor's Degree in relevant discipline or MA/EMT/Paramedic certification
• 2+ years experience in a healthcare delivery or related environment

The base salary range for this position is $24-26/hourly.

Travel: 10%

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.