Inside Sales Associate

Inside Sales Associate Job Description
As an Inside Sales Associate, you will play a critical role in enhancing the client experience and driving
customer satisfaction and loyalty. Operating with defined sales accounts and in close collaboration with
multiple assigned Sales Engineers, you will take ownership of the entire customer order fulfillment
process. This includes order processing, vendor coordination, proactive communication, and
documentation.

Principal Duties and Responsibilities:

* Own the complete order cycle: processing, product assembly coordination, shipment, supporting
collections as needed.
* Coordinate with suppliers and internal teams to procure materials and components necessary for
order fulfillment.
* Escalate technical issues to the Sales Engineer while maintaining ownership of non-engineer-
related tasks.
* Communicate proactively with internal teams to ensure seamless customer service.
* Initiate contact, guide clients through the sales process, and present solution options.
* Provide timely updates and respond to client inquiries via phone and email.
* Investigate issues within the business system and propose creative solutions.
* Balance multiple responsibilities to maximize productivity and client outreach.
* Partner with Sales Engineers and the broader sales team to support territory goals.
* Participate in structured learning activities to build product knowledge, industry insight, and sales
acumen.
* Apply acquired knowledge consistently in daily operations.

Other Duties:
This job description is intended to outline the general nature and level of work performed. It is not an
exhaustive list of all responsibilities, duties, and skills required. Responsibilities may evolve based on
business needs.

Qualifications:
- Minimum 3 years of customer service experience in a B2B environment.
- Proficiency in Microsoft Office Suite and Outlook
- Strong interpersonal, verbal, and written communication skills.
- Bachelor's degree or equivalent experience (2+ years in a related industry or training).