Desktop Support I

At SSR, we're more than a leading engineering design, consulting, and planning firm-we're a team of owners committed to solving complex projects and delivering innovative solutions for facility and infrastructure challenges. With locations across the U.S. and expertise spanning diverse markets and services, our collaborative approach empowers us to build lasting partnerships with each other, our clients, and our communities.

We believe high performance and a people-first culture go hand in hand. As an owner from day one, our colleagues thrive in an environment that values accountability, celebrates achievement, and supports personal and professional growth. As owners, we take pride in our work and in each other-driving results while fostering a workplace where everyone feels seen, supported, and inspired.

Want to hear directly from our team? Visit http://www.ssr-inc.com/life-at-ssr and explore our culture on LinkedIn and Instagram.

What You'll Do

As a Desktop Support I professional, you'll be the first line of help for our colleagues-installing and supporting workstations and peripherals, troubleshooting issues, and training users so they can do their best work.

• Configure, install, update, and maintain local area network software/hardware under direction of the Director of IT.
• Respond promptly to user requests; troubleshoot desktop hardware/software and basic network connectivity issues.
• Provide user training on software applications and remote network access; create simple job aids when helpful.
• Organize and maintain information related to network assets, workstations, and tickets; perform backup data retrieval as needed.
• Support software such as Microsoft Office, Windows Server/Windows Professional, security tools, and other firmstandard programs.
• Support hardware including laptops/desktops, video conferencing systems, mobile devices, plotters, and unified messaging.
• Set up, configure, and troubleshoot company tablets and cell phones; assist with MDM enrollments and policy compliance.
• Perform other duties as assigned to support reliable IT operations and a positive enduser experience.

Who We're Looking For

Minimum Requirements:

• High school diploma or GED equivalent with 3 years of IT Helpdesk Support experience OR Associates degree with 1 year of IT Helpdesk Support experience
• A+ / NET + Certification preferred

Preferred Qualifications:

• Thorough knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) and modern web browsers.
• Knowledge of Windows operating system installation, device drivers, and stable system configuration; general understanding of IP networking.
• Experience supporting computers and peripherals (laptops/desktops, printers/plotters, mobile devices, video conferencing equipment).
• Clear written communication and speech clarity; strong customer focus and interpersonal collaboration.
• Ability to research and troubleshoot errors (including blue screens), document fixes, and manage tickets to closure.
• Detail orientation, sound judgment/decisionmaking, and the ability to orchestrate multiple activities at once.

What We Offer

• 100% Employee-Owned - Ownership from day one with immediate ESOP vesting.
• Retirement Savings - 401(k) with immediate vesting and a generous company match.
• Health & Wellness - Medical, dental, and vision coverage, plus companyfunded HSA contributions for HDHP plans.
• Company-Paid Protection - Life insurance, AD&D, and short and long term disability at no cost to you.
• Work-Life Balance - Flexible schedules, paid parental leave, generous PTO, and paid company holidays.
• Career Growth - Tuition reimbursement and ongoing professional development support.

SSR is an Equal Opportunity / Affirmative Action Employer

EEO Disabled/Veterans

This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.

Recruiters or staffing agencies: SSR is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to an SSR employee without 1) a current, fully executed agreement on file and 2) being assigned to the open position via HR