Software Field Technician

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays

We are seeking a technically skilled Software Field Technician whose role will be to support the installation/implementations of our Warehouse Management Software (WMS). with experience in SQL Server, RS232 serial devices, and TCP/IP networking. This role involves on-site installation, integration, and troubleshooting of systems at customer locations, supporting internal software validation through hardware emulation, and providing hands-on technical support during the initial go-live stages of projects.

Key Responsibilities:

• Install, configure, and maintain software and databases (SQL Server) at customer sites.
• Connect, configure, and troubleshoot RS232 serial devices (e.g., sensors, controllers, industrial equipment).
• Integrate and test TCP/IP devices on customer networks, ensuring proper communication and data flow.
• Collaborate with customer IT teams to ensure secure and stable network configurations.
• Diagnose and resolve hardware, software, and connectivity issues in the field.
• Assist in the emulation of hardware devices to support in-house validation of software features.
• Provide technical support to clients during the initial go-live stages of projects, ensuring smooth deployment and issue resolution.
• Document installation procedures, configurations at each site, and service activities.
• Provide technical training and support for end users and customer staff.
• Maintain compliance with company standards, safety protocols, and customer requirements.
• Travel to customer locations as needed, sometimes with short notice.
• Provide Hyper-Care Level Support to recent installs

Qualifications:

• Associate degree or technical certification in Computer Science, Information Technology, Electronics, or related field.
• Hands-on experience with SQL Server (installation, configuration, basic query writing).
• Familiarity with RS232 protocols and serial communication troubleshooting.
• Strong understanding of TCP/IP networking, including IP addressing, routing, and firewall basics.
• Ability to read and interpret wiring diagrams and technical documentation.
• Excellent problem-solving and communication skills.
• Valid driver's license and willingness to travel.

Preferred Skills:

• Experience with industrial automation or SCADA systems.
• Familiarity with diagnostic tools (e.g., Wireshark, ping, traceroute, Putty).
• Basic scripting or programming knowledge (e.g., PowerShell, Python).
• Experience with hardware simulation/emulation tools or environments.
• Ability to work independently and manage multiple tasks.

Physical Requirements:

• Ability to lift and carry equipment up to 50 lbs.
• Comfortable working in industrial or commercial environments.
• Willingness to travel (up to 60%) and work flexible hours, including occasional weekends.

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Other Opportunities at Alta:

Please visit our careers page at altg.jobs to view other openings that may be of interest to you!

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately!