Sr Training Program Administrator

The Training Program Administrator is responsible for managing and optimizing learning management systems (LMS) and related platforms to support organizational learning initiatives. This role ensures system integrity, drives data-informed decisions, and collaborates with cross-functional teams to enhance the learning experience.

Detailed Description:

• Oversee the administration and performance of the Learning Management System (LMS) and other learning platforms.
• Ensure system configurations, updates, and integrations are properly managed and documented.
• Monitor system usage, identify and troubleshoot issues, and escalate technical problems when necessary.
• Manage the generation of learning reports and dashboards to support data-driven decision-making.
• Analyze system data to uncover trends, identify learning gaps, and highlight opportunities for improvement.
• Support compliance tracking efforts and maintain audit readiness through accurate data management.
• Collaborate with instructional designers, HR, IT, and business units to align system capabilities with learning initiatives.
• Translate business needs into technical system requirements and recommend enhancements.
• Recommend and implement improvements to system workflows and the overall user experience.
• Stay current with emerging learning technologies and trends to inform strategic recommendations.

Job Requirements:

• Oversee the administration, configuration, and performance of the LMS and other learning platforms.
• Ensure timely execution of system updates, patches, and integrations with enterprise systems.
• Monitor system usage and performance metrics to maintain optimal functionality and user satisfaction.
• Troubleshoot technical issues and coordinate with IT or external vendors for resolution.
• Develop and maintain system documentation, including user guides, configuration records, and process workflows.
• Generate and analyze learning reports and dashboards to support data-driven decision-making.
• Identify trends, gaps, and opportunities for improvement using system data.
• Support compliance tracking, regulatory reporting, and audit readiness through accurate data management.
• Collaborate with instructional designers, HR, IT, and business units to align system capabilities with learning strategies.
• Translate business needs into system requirements and recommend enhancements or customizations.
• Lead or contribute to cross-functional projects related to learning technology implementation or upgrades.
• Recommend and implement improvements to system workflows, user interface, and learner experience.
• Stay current with emerging learning technologies, standards (e.g., SCORM, xAPI), and industry best practices.
• Provide training and support to system users, including administrators, instructors, and learners.
• Uphold data privacy and security standards within all learning systems.
• Build strong relationships with internal stakeholders to understand learning needs and system expectations.
• Facilitate communication between learning teams, IT, and business units to ensure alignment and transparency.
• Act as a liaison between technical teams and non-technical users, translating complex system concepts into accessible language.
• Lead user feedback sessions and incorporate input into system enhancements and process improvements.
• Promote a culture of continuous learning and system adoption across departments.
• Provide mentorship and guidance to team members and system users.
• Demonstrate strong customer service skills when supporting end-users and resolving system-related inquiries.
• Proficiency in Microsoft Office Suite and data visualization tools.

Minimum Qualifications:

• Bachelor's degree in Education, Instructional Technology, Human Resources, Information Systems, or a related field.
• 5+ years of experience administering LMS or similar learning platforms.
• 3+ years of experience in reporting and data interpretation.

Preferred Qualifications:

• Experience with platforms such as Oracle, Kahuna, Power BI, etc.
• Knowledge of SCORM, xAPI, and other eLearning standards.
• Experience supporting compliance and audit processes.
• Background in process improvement methodologies (e.g., Lean, Six Sigma).
• Familiarity with emerging learning technologies and trends.

Additional Details:

Work is primarily in a climate controlled / office environment with minimal safety / health hazard potential. The employee is regularly required to sit, stand, or walk with occasional lifting (overhead, waist level) from floor, bending and frequent near vision use for reading and use of computer, telephone, and other office equipment. May include travel to other Company offices and employee will be expected to properly use designated personal protective equipment (PPE) as may be required.