Business Support Specialist Level III

Spectraforce Technologies

Nov 10, 2025
Title: Business Support Specialist Level III Location: Mettawa, IL - Hybrid - 3 days onsite / 2 remote Contract: 6 months Job Summary: The international pricing excellence team is responsible for maintaining systems and tools in compliance with the current pricing policy as well as being a central hub for pricing and reimbursement data to help drive decision-making. This role is responsible for supporting our pricing systems through issue resolution, data verification, enhancement testing, and collaborating with cross-functional stakeholders. Key Responsibilities: Track systems help desk tickets submitted and resolutions High-level troubleshooting and issue investigation Collaborate with the Business Technology System (BTS) function regarding issue resolution Provide status updates to the business team on issues & enhancements Verify/test system fixes Provide system operations support to keep business decision workflows active Conduct system verification to ensure accuracy of prices and monitor the general health of the systems, including but not limited to Running price validation reports comparing internal and external data sources Verify pricing information is flowing through adequately with other internal systems and platforms. Consolidate and report back observations to relevant internal stakeholders to assess the need for further actions or improvements. What are the top 3-5 skills, experience or education required for this position: 1. Strong attention to detail 2. Knowledge of basic project management concepts and practices 3. Strong organizational and communication skills 4. Understanding or familiarity with operating systems or management of large sets of data 5. Basic knowledge of health care/pharma industry Qualifications: 5+ years of experience needed. Knowledge of basic project management concepts and practices. Strong organizational and communication skills. Ability to work independently and as part of a team. Strong troubleshooting and customer service skills. Ability to prioritize tasks and manage time effectively. Understanding or familiarity with operating systems or the management of large sets of data.