Senior Director, Services Product & Strategy

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don't just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Snowflake is seeking a Senior Director, Services Product & Strategy dedicated to cohesively integrating the Services Delivery (SD) strategy with Snowflake's core product roadmap.

This leader will be responsible for directing the development of all SD offerings, delivery methodologies, and internal solutions / tooling, ensuring they directly support GTM goals. This leader will own the relationship with Product and Engineering teams, ensuring that priorities are aligned and mutually beneficial and that new products and solutions are tested and adopted in a rapid and agile manner.

Supporting Snowflake's global Services Delivery business, success in this role hinges on acting as the central conduit that bridges the gap between three critical areas: in-depth understanding of client needs, the priorities of product development, and the capabilities of the Solutions Delivery team. By ensuring tight alignment, this role will drive Product adoption and accelerate the ideation/development of delivery solutions that align with Snowflake's adoption/consumption goals.

Define and Communicate SD Product Vision & Strategy:

• Define and articulate the SD Product vision and strategy, outlining the compelling "why" behind the all services/solutions offered

• Develop a clear cohesive roadmap that aligns with Snowflake's core Product Roadmap, Consumption goals and evolving Market demands.

• Establish and manage the SD product lifecycle, including the strategy and execution plan for scaling repeatable solutions through the Partner channel

Oversee the Product Portfolio:

• Oversee the SD Product Portfolio, encompassing multiple service lines, tools, and solutions.

• Drive prioritization of features and offerings, ensuring resources (personnel, budget) are allocated optimally.

• Be hands on with data to analyze and gain insights on the health of Services products, making recommendations to optimize and improve as well as track the impact of new products

Cross-Functional Alignment with Product and Engineering:

• Own the relationship and define / optimize the collaboration mode between SD, Product, and Engineering organizations.

• Collaborate with Product and Engineering on shared cross-functional OKRs

• Ensure SD is a fundamental part of the product release and adoption process, and that tight feedback loops are in place.

• Bridge communication gaps by fluently"speaking both languages", fostering a tighter partnership while generating powerful, bi-directional benefits.

AI-Native Transformation

• Champion and lead the charge to embed an AI-native mindset and agile way of working into the SD organization.

• Lead by example by leveraging AI in workflows, decision making and processes.

• Oversee a rapid experimentation program leveraging a small, rotating team of domain experts to test new technologies, approaches, and cross functional solutions, fully embracing a test-and-learn mentality.

Direct Services Competency teams:

• Serve as leadership sponsor of supporting teams who harvest knowledge and create repeatable solutions, tools and accelerators. Align their objectives with the Services roadmap and priorities.

• 20+ years of experience, including 5+ years of dedicated PM experience, with at least 2 years focused on managing AI-focused or data-intensive service offerings / products

• Define and lead product strategies that maximize business impact, leveraging a deep financial and operational understanding of the SD business model and its drivers for scale and profitability. Success requires proven experience in strategic stakeholder management and driving effective collaboration across Executive, Product, and Engineering teams.

• Exceptional ability to craft and deliver compelling strategic narratives to executives and non-technical audiences, translating complex technical roadmaps into clear business value

• Hands on experience and expertise with AI/ML technology stack and relevant data platforms; Snowflake expertise preferred

• Advanced technical fluency and data literacy. Must be experienced in, conversational and credible with technical teams regarding core AI/ML concepts (e.g., model training, evaluation, deployment), data infrastructure, APIs, and model architecture.

• Demonstrated professional curiosity about technology advancements with a track record of identifying and prototyping solutions based on these trends

• Proven experience in leading and executing GTM strategies for new offerings

• Ability to be hands-on as needed to create prototypes

Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $288,000 - $378,000.
• Additionally, this role is eligible to participate in Snowflake's bonus and equity plan.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.

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