New 
Unified Product Market Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Nov 02, 2025 | |
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OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.As the Unified Product Market Manager, you will lead the development and execution of market development strategies, and creative concepts and assets, to ensure go-to-market planning and sales activation is aligned, on-track and delivers against business goals. As a product manager/marketing professional with demonstrated success leading content strategy, product marketing, demand generation and digital marketing, you will create awareness and generate pipeline for sales to achieve results. Success in this role means you will leverage your content strategy, communication skills, organizational discipline, and executive presence to influence and inspire stakeholders at all levels in the organization and across functions. 3 days / week in-office Microsoft will accept applications for the role until November 10, 2025. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesMarket Research & Customer InsightsCollaborates to develop insights from market/user research, competitive analyses, and industry trends to drive differentiated market strategies.Reviews market performance, customer sentiment, and feedback to refine messaging and drive continuous improvemnt.Messaging & PositioningRecommends and aligns priorities for marketing efforts tied to offerings portfolio and Solution Areas.Leads content strategy and creates messaging and positioning frameworks that connect offering capabilities to customer outcomes.Customer Acquisition & EngagementIdentifies and directs marketing strategies for acquisition, adoption, advocacy, and renewal.Defines and executes end-to-end customer journey strategies, including user stories, demos, and scenarios.Cross-Functional LeadershipDevelops partnerships across Marketing, Sales, Services, Delivery, and Engineering to deliver customer value and company growth.Drives initiatives and programs across teams to meet organizational goals and shares best practices.Performance MeasurementDefines and analyzes KPIs to measure success, identifies trends, and presents recommendations to stakeholders.Owns reporting and optimization of marketing activities across channels and platforms.Project & Change ManagementDevelops project plans for medium-complexity initiatives or supports senior colleagues on high-complexity projects.Executes communication plans to share progress, blockers, and learnings.Market EvangelismEvangelizes product features internally and externally via presentations, blogs, social media, and industry events.Acts as primary interface with Marketing to educate and develop content.Other Embody our culture and values. | |