Desktop Support | Level II

Aquent is partnering with a leading organization known for its commitment to innovation and operational excellence within a dynamic industry. This company plays a crucial role in delivering essential services and products, impacting countless individuals and businesses daily. We are seeking a dedicated and detail-oriented professional to join their technical operations team, where you will be instrumental in ensuring seamless technology deployment and support. This is an exciting opportunity to make a tangible impact by providing critical technical assistance, directly contributing to the productivity and success of their workforce.

What You'll Do:

• Manage the staging and preparation of IT equipment, moving devices from stock to the build area.
• Perform device imaging for new hires, equipment refreshes, and break-fix scenarios.
• Collaborate closely with internal support teams to streamline equipment deployment processes.
• Maintain accurate records by updating asset tracking systems, internal collaboration platforms, and the asset management database.
• Prepare and configure devices for network integration, specifically for new employees.
• Handle the receiving and shipping of IT equipment, ensuring proper inventory management.
• Execute data wiping procedures for various mobile devices, preparing them for disposal or refurbishment.
• Contribute to various miscellaneous tasks within the technical operations center to support overall team success.

What You'll Bring:

• Proven experience in device imaging and configuration.
• Familiarity with asset management practices and database updates.
• Ability to set up and configure devices for network connectivity.
• Experience with logistics related to IT equipment, including receiving and shipping.
• Knowledge of data wiping protocols for mobile devices.
• Physical capability to lift, push, and pull up to 50 lbs.
• Strong organizational skills and attention to detail.
• A proactive approach to problem-solving and task completion.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.