H2O Evaluation and Impact Manager

This position is specific to Arizona residents.

The Job/What You'll Do:

The H2O Evaluation and Impact Manager is responsible for key reporting on quality and evaluation of the H2O program. This position will collaborate with both internal and external stakeholders to provide reports, analysis, and findings related to data quality and performance indicators. Internally, they work with staff to conduct program and data evaluation and implement improvements with the provider support and member support team. Externally, they will be responsible for report submissions and providing insight into meetings related to data quality and performance indicators.

Responsibilities:

• * Monitors H2O data quality and outcomes; ensures compliance with contractual scope of work.
  * Evaluate provider and network performance against established outcome and process indicators; identify trends and opportunities for quality improvement.
  * Validate and interpret analytic reports developed by technical teams, translating findings into actionable insights for providers and internal/external stakeholders, including AHCCCCS.
  * Responsible for report submission and analysis of key H2O reports.
  * Develops and leads presentations related to the analysis done on data quality and outcomes. Materials will be sent and presented to external stakeholders, including the funder of H2O, AHCCCS.
  * Builds strong partnerships with H2O leadership, the Business Intelligence team, data analysts, and Provider and Member Services teams.
  * Responsible for developing reporting procedures.
  * Assists in the development, review, and updates of H2O procedures and policies that involve reporting or are based on the analysis from the reporting.
  * Develop and implement standard operating procedures and a communication plan for sharing data quality and analysis.
  * Develop additional reports and respond to data requests as needed.
  * Responsible for informing and leading in appropriate areas related to the Desktop Technical Assistance related to program monitoring.
  * Supports in delivering training and technical assistance to provider agencies on H2O data entry, documentation, and reporting protocols, with emphasis on data accuracy and compliance with healthcare standards.
  * Implementation of one-on-one consultations and group learning sessions to support teams and improve provider data quality, performance outcomes, and adherence to care coordination benchmarks.
  * Communicate performance findings and quality expectations clearly and collaboratively to strengthen provider engagement and accountability.
  * Other duties as assigned.

Knowledge, Skills, Abilities:

• Demonstrates critical thinking skills and effective decision-making within the context of the organization's culture. Flexible interpersonal style. Has clear, concise, logical verbal and written business communication for the execution of vision and strategic initiatives. Excellent planning and execution skills. Adjust effectively to major changes in work tasks or new processes. Build and maintain collaborative relationships. He has technical, industry-specific knowledge about healthcare, behavioral health, and homelessness, specifically the H2O program. Effective at providing data evaluation, analysis and presenting findings. Demonstrates leadership traits; inspires others to attain results; provides timely guidance and feedback to others. Effective at leading organizational change.
• Ability to act professionally and maintain appropriate boundaries with clients and staff.
• Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled.
• Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
• Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth.

Education & Experience:

• 5+ years of combined experience in the field
  
  
  
  • 3 years' Behavioral Health, Healthcare, or Homelessness leadership experience required. Minimum 2 years' experience with data evaluation and engaging with high-level positions with internal and external stakeholders.
  
  
  
  
• Bachelor's Degree, preferred