Coffee and Retail Manager

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Omni Hotels & Resorts is seeking Resort Coffee and Retail Manager for the beautiful Barton Creek Resort & Spa!

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

Set appropriate shop hours and staffing to maximize sales and minimize expenses.
• Recruit, hire, train and develop a talent based organization dedicated to delivering excellent customer experiences and financial results.
• Complete payroll process on a daily/weekly basis.
• Become an expert in and train team in all Omni Related Retail SOPs.
• Oversee annual holiday shop Retail experience and staffing.
• Manage & coach selling performance of individuals and metrics of each shop; drive excellence in Customer service levels.
• Assist in timely flow of merchandise from receiving to shops to maximize sales.
• Facilitate transfers of merchandise and mark-downs.
• Facilitate replenishment orders of regularly stocked goods.
• Maintain stores physical appearance (cleanliness, organization, safety).
• Maintain merchandise inventory (asset) and present it well to maximize sales.
• Drive trunk show and event initiatives on property which generates sales (mobile pro-shops, member events, charity tie-ins, holiday fashion shows, etc.).
• Analyze daily, weekly, monthly financial results and take appropriate action based on insight gained from analysis to deliver P&L results.
• Report weekly summary reports to Corporate Office including selling statistics, promotional recaps and Buyers Reports.
• Communicate and partner effectively with corporate and resort/club management.
• Share/propose best practice implementation/solutions for shops, property or Company based on learning from day-to-day operations, analysis and plans.
• Collaborate with Buyers to review budgeted including stock plans and product flow.
• Develop seasonal merchandise plans for changing the look and feel of each shop via floor moves, vendor changes and/or decor.
• Initiate marketing efforts to help drive sales and increase awareness of shops and product both on property and in local market.
• Work with Director of Retail on effective buying plans for golf merchandise in all golf shops.
• Drive retail sales to member at Barton Creek Country Club.
• Work with Retail Management Team to create new processes for associates to execute.
• Create Purchase Orders for Golf Retail at this discretion of the Dir of Retail.

Merchandising -

• Present and maintain all merchandise in a superior manner in each shop.
• Build visual merchandising skills in team.
• Partner w/Buyers to define best buying strategies for each of the shops; research new shop concepts for future development as needed.
• Provide Buyers with information on local market trends, customer profiles and new vendors.
• Review Merchandise reports on a weekly basis; provide feedback and direction on key trends with items, classifications, vendors and stock to sales ratios.
• Provide leadership and direction in developing resort specific products that help define a "sense of place" for the guests and maximizes the value of the resort name and location.
• Champion and drive the Power of One/Omni culture.

• Previous retail management experience required.
• Minimum five years relevant experience or an equivalent combination of training, experience and/or education.
• Must have excellent interpersonal, oral and written communication skills.
• Must provide excellent service to internal and external customers.
• Must be attentive to detail.
• Must have the ability to adapt to unexpected situations.
• Must be punctual and reliable.
• Must be able to provide active ServSafe Manager Food Handler's Certification and TABC Certificate.
• Must be able to work weekends and holidays, and be flexible with the schedule.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com