Admin Support Specialist

Monday through Friday, 8:00 am - 5:00 pm

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The School of Information and Library Science ( SILS) seeks to advance the profession and practice of librarianship and information science, to prepare students for careers in the field of information and library science, and to make significant contributions to the study of information. We educate innovative and responsible thinkers who will lead the information professions. These future leaders will be equipped to discover principles and impacts of information, create systems, techniques, and policies to advance information processes and services, and advance information creation, access, use, management and stewardship to improve the quality of life for local, national, and global communities.

The School's programs are among the top ranked by the US News and World Report, and the School is internationally known for its outstanding research, teaching, and service. We offer multiple Bachelor, Masters, and Doctor of Philosophy degrees as well as a variety of dual degree, professional, certificate and online programs for personal enrichment at any stage of a students' academic career (https://sils.unc.edu/programs). We are a proud interdisciplinary campus partner leading the Carolina Health Informatics Program ( CHIP); Center for Information, Technology, and Public Life ( CITAP); and The Knowledge Trust. We have proudly staffed the Environmental Protection Agency ( EPA) Library since 1975.

The Carolina Health Informatics Program ( CHIP) is an interdisciplinary research and training program that plays a key role in fulfilling UNC-Chapel Hill's commitment to improving human health through health informatics research, data sharing, development, and education. We draw faculty, health care professionals, and students from across the UNC campus to conduct basic and translational research and to offer graduate training in health informatics for scientists across the disciplines and for clinicians in medicine, nursing, public health, dentistry, and pharmacy.

The Center for Information, Technology, and Public Life ( CITAP) is a research center dedicated to understanding the growing impact of the internet, social media, and other forms of digital information sharing in the context of the people who design, use, and govern them. CITAP conducts original research that illuminates how people, technology, and power intersect. Our topics of study include: how inequalities are coded into new technology systems, networked communities and how people come together online, platform governance, and identity and disinformation. We take a holistic approach grounded in history, society, culture, and politics to the study of technology platforms and information systems.

Located in Research Triangle Park ( RTP), SILS provides professional library services to the EPA's largest research facility, where investigators focus on air pollution and its effects on human health and the ecosystem. The Library's collections and services provide exposure to and experience with a wide range of materials, including biomedical, toxicological, and chemical information; engineering literature; government documents; and basic management and computer information. The EPA- RTP Library internship has been a cornerstone of the library's service model since 1975. The library is staffed by a mixture of full-time professional librarians and up to eight graduate student interns.

The Administrative Support Specialist serves as the primary administrative support to the administrative office of SILS ensuring day-to-day business continuity by managing overall office procedures, planning and organizing, and providing academic and administrative support. In addition, this position will serve as the events coordinator and facilities coordinator. This position will assist students, staff, faculty, and guests.

The Administrative Support Specialist must analyze, prioritize, and keep track of multiple pieces of complex and often confidential information to make accurate, efficient recommendations regarding workflow, and provide facilitation and processing of information and verbal and written correspondence. The Administrative Support Specialist must facilitate completion of work at a rapid pace on time-sensitive matters with routine interruptions. All of the above must be done with minimal errors and utmost professionalism in an office whose priorities must adapt to evolving needs and demands from within the school and with strategic partners.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Skills/Abilities: Intermediate knowledge and application of office practices and procedures. Intermediate computer skills.

Effective phone etiquette skills.

Must be able to communicate effectively in both written and verbal form.

Must maintain confidentiality of work-related information and materials.

Ability to work independently and have a clear understanding of accountability.

Significant grasp on appropriate escalation when issues arise.

Ability to perform work functions during the span of SILS Office hours, currently 8:00a - 5:00p. Equipment/Resources Used: Personal Computer and other equipment associated with a general office environment (copier, telephone, fax, etc.).

A variety of word-processing, spreadsheet, database, e-mail, and presentation software. Interpersonal: Combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.

High school diploma or equivalent and related office experience; or equivalent combination of training and experience.

Ability to spend extended periods of time in front of the computer with or without reasonable accommodation.

Ability to lift up to 30 pounds and regularly move/maneuver between and throughout campus buildings with or without reasonable accommodation.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.