Service Center Technician

Recognized as aMilwaukee Journal SentinelTop Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Join our team and be the first point of contact for customers making policy changes, reporting claims, paying bills, or reaching us through the company switchboard.

This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.

PLEASE NOTE: This role offers part-time hours (Tue 10:00-6:30, Thu 2:30-6:30, Fri 2:30-6:30, and Sat 7:30-4:00) and applicants must be able to work these hours every week.

Summary of Responsibilities

Primarily supports customers making policy changes, reporting a new claim, paying bills, and/or performing company switchboard functions.

Key Responsibilities

Provide guidance and assistance to all callers in an easy-to-understand, jargon-free manner.
• Process work in associated work queues to meet service level agreements.
• Perform other duties as assigned by management.

Preferred Experience and Skills

• 1 year experience in the insurance industry
• Customer service skills
• Data entry skills
• Knowledge of personal computers
• Interpersonal skills
• Telephone skills

Preferred Education and Training

• High school diploma or equivalent
• Associate in General Insurance designation

INDSP

The hourly range for this position is $19.00-$21.00.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

West Bend offers select benefits for part-time associates working 20 or more hours per week, including:

• Paid Time Off (PTO): Part-time associates working 20 or more hours per week are eligible for PTO, with a standard first-year allotment of 17 days, pro-rated based on weekly hours.
• 401(k) Retirement Plan: Eligible associates may participate in West Bend's 401(k) plan with company match.
• Employee Assistance Program (EAP): Confidential support services available to associates and their families.
• Short-Term Disability

Eligibility for benefits is based on scheduled hours and may vary. West Bend complies with all applicable federal, state, and local laws regarding employee leave benefits, including the Colorado Healthy Families and Workplaces Act for Colorado employees.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.