New

Desktop Support Technician

TEKsystems
$19.50 - $26.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Media
Oct 11, 2025
Position Summary: We are seeking a skilled and customer-focused Desktop Support Specialist with 2-3 years of hands-on experience in troubleshooting and supporting users in a Windows 10/11 environment. This client-facing role requires strong technical knowledge, excellent communication skills, and a proactive service mindset. The ideal candidate will be comfortable working both independently and collaboratively to resolve escalated issues, automate deskside processes using PowerShell, and ensure a seamless end-user experience. Key Responsibilities: * Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and peripherals in a Windows 10/11 Intel-based environment. * Troubleshoot and resolve hardware and software issues both onsite and remotely. * Utilize basic PowerShell scripting to automate and streamline deskside support tasks. * Configure and deploy systems according to company standards and security policies. * Maintain accurate documentation of issues, resolutions, and procedures for internal knowledge sharing. * Deliver high-quality customer service, ensuring user satisfaction and professionalism in all interactions. * Support AV setups and assist with printer troubleshooting, particularly in remote or field office environments. * Collaborate with internal IT teams and vendors to resolve complex technical issues. * Participate in Windows 11 migration and other project-based initiatives as needed. Required Qualifications: * 2-3 years of experience in desktop or technical support roles. * Proficiency in supporting Windows 10/11 operating systems and Intel-based hardware. * Basic PowerShell scripting experience for automation and support tasks. * Strong customer service orientation with excellent verbal and written communication skills. * Experience working in client-facing environments and handling sensitive or escalated issues with professionalism. * Familiarity with ticketing systems and documentation best practices. Preferred Skills: * Experience with Microsoft Intune, Azure AD, or JAMF (a plus). * Exposure to enterprise environments and service-level agreement (SLA) management. * Ability to work independently and prioritize tasks in a fast-paced setting. Pay and Benefits The pay range for this position is $19.50 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Media,PA. Application Deadline This position is anticipated to close on Oct 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.