New

Sales Enablement Specialist III

TEKsystems
$67.47 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, San Diego
Oct 11, 2025
ob Title: Sales Enablement Specialist III Magnit Req ID#: 36488054 Location: San Diego, CA (Preferred) or MTV Work Type: Hybrid (Minimum 2-3 days onsite per week in San Diego) Team: TurboTax Concierge Team Employment Type: Full-Time (Permanent Role) Overview: The Sales Enablement Specialist III plays a pivotal role in driving performance improvement across the TurboTax Concierge team. This role combines strategic enablement, frontline engagement, and data-driven insights to ensure agents and managers are equipped with the right tools, training, and support to deliver exceptional customer experiences. You will collaborate across multiple teams to analyze performance metrics, identify gaps, and implement targeted solutions that enhance operational efficiency and service delivery. Key Responsibilities: Performance Insights & Reporting * Track and analyze performance trends to identify strengths, gaps, and opportunities. * Conduct root cause analysis to uncover drivers of success and failure. * Own performance reporting and readouts, clearly articulating the "why" behind results. * Define success metrics and prescribe strategies based on performance outcomes. Enablement & Training * Partner with Learning & Development teams to design onboarding, readiness, and upskilling programs. * Identify and implement enablement assets and training to close performance gaps. * Deliver targeted training sessions when necessary. * Collaborate with L&D to adjust programs based on performance feedback. Change Management & Readiness * Own communication and readiness plans for managers and agents. * Ensure effective adoption of new processes, tools, and messaging. * Measure impact of changes and adjust strategies accordingly. Frontline Engagement * Act as the "eyes and ears" on the ground, listening to agents and surfacing pain points. * Address real-time performance blockers and partner with leadership for resolution. * Ensure frontline feedback informs training, enablement, and process improvements. Cross-Functional Collaboration * Partner with BPOs, Analytics, Customer Success, Academy, QA, Product, and Expert Network teams. * Align performance improvement strategies with service standards and customer experience goals. * Support scaling efforts as the team grows from 45 to 1300+ headcount. Qualifications: * Minimum 5 years of experience in sales and service operations. * Proven experience in performance management, enablement, or contact center operations. * Expertise in data analytics with ability to translate insights into actionable strategies. * Experience designing or influencing training and readiness programs. * Strong communication and facilitation skills with ability to influence across teams and levels. * Bias toward action and problem-solving; comfortable addressing frontline issues in real time. * Experience in program management, cross-functional collaboration, and decision-making. Preferred Skills (Nice to Have): * Experience with Salesforce, Tableau, QuickBase (training available if needed). * Back ground in sales and service environments. * Reporting and dashboard creation experience. Employee Value Proposition (EVP): * Be part of a high-impact team within the TurboTax organization. * Collaborate closely with leadership and contribute to strategic growth. * Work in a dynamic, data-driven environment focused on customer success. * Opportunity to shape performance strategies and scale a growing team. Pay and Benefits The pay range for this position is $67.47 - $67.47/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in San Diego,CA. Application Deadline This position is anticipated to close on Oct 14, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.