Director of Spa

Find the right balance of inspiration and wellness in the heart of Mississippi's capital city at The Westin Jackson. Our hotel in downtown Jackson, MS boasts a prime location within walking distance of the Mississippi Museum of Art, Federal Courthouse, Planetarium and the historic music and arts theatre, Thalia Mara Hall. Our convenient location makes us a favorite for business and leisure travelers alike, with The Jackson Convention Complex and Mississippi Coliseum just moments away.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright

We are looking for our next great team member to join us on our Spa Department team. We are committed to providing you with:

• Highly competitive wages.
• Exceptional health benefits plan for eligible associates & your family members.
• 401K matching program for eligible associates.
• Discounts with our Crescent managed properties in North America for you & your family members.
• Hotel Room Discounts at Marriott branded properties worldwide.
• Free Meals
• Free Parking

JOB OVERVIEW: to oversee all aspects of the operations. Duties include managing staff, overseeing facility maintenance, developing budgets and creating marketing and promotional campaigns. Staff-related duties could entail hiring, training and scheduling associates. Position has responsibility for supervising and coordinating activities of associates delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

ESSENTIAL JOB FUNCTIONS

* Ensure Spa success by hiring and training staff members to deliver service in accordance with luxury hotel standards.
* Hold regular staff meetings and trainings to assure consistent service standards are met.
* Work closely with the marketing team to promote the Spa and all special events/activities.
* Oversee facility maintenance.
* Attend month end meetings with accounting to review P&L.
* Participate in creating budgets.
* Manage manhours to business levels to remain in line with the budget.
* Actively monitor spending and labor to maintain financials and forecast.
* Attend daily operation meeting.
* Review weekly schedules for efficient staffing levels.
* Actively participate in all hotel initiatives.
* Update Book4Time schedules and activities as needed to maintain a current database.
* Create seasonal Spa specials and wellness events.
* Perform annual staff performance appraisals.
* Set retail sales goals to drive revenue.
* Create incentives for staff to drive engagement.
* Ensure turn away business and repeat guests are accurately tracked by the Spa Reception team through the Spa Software.
* Maintain an effective retail stock control system including monthly inventory and place orders to par level.
* Maintain strong treatment and retail knowledge with the ability to accurately describe benefits and prices.
* Handle any guest complaints promptly and effectively.
* Respond to all guest inquiries promptly, efficiently, and professionally.
* Ensure that Spa presentation and ambiance are impeccable.
* Maintain the cleanliness, presentation, and organization of the reception area at all times.
* Liaise with other departments to ensure guest needs are met and communicated.
* Maintain a strong knowledge of the hotel and facilities available.
* Primary duty will be performing work that is directly related to the hotel's business operations and customers. This includes exercising discretion and independent judgment with respect to matters of significance.
* All other duties as requested.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Maintain a professional appearance and manner at all times. Can communicate well with guests. Identifies and resolves problems in a timely manner. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to establish and maintain effective working relationships with associates, customers and patrons. Local and/or State Certification or License is required. Minimum 200 hours massage education and 2 years professional experience preferred.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor