Room Service Server

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.

• Assist with preparing amenities trays; ensure proper appearance standards.
• Deliver Room Service trays to guest rooms.
• Maintain an up to date working knowledge of all amenities.
• Maintain an up to date working knowledge of all hotel amenities as well as any special events.
• Maintain daily checklist and food and beverage inspections.
• Complete opening, ongoing and closing side work.
• Communicate with Guest Relations Manager, Bar Manager, and staff to ensure guest satisfaction.
• Remove serving trays from guest rooms and corridors.
• Engages in friendly and professional conversation with guests.
• Addresses any guest issues promptly and with great concerns.
• Creates 100% guest satisfaction by providing the NH Collection experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service and experience.
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.
• Provides positive genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
• Performs other duties required to provide the service brand behavior and genuine hospitality.

REQUIREMENTS:

• Prior Room Service Server experience in similar position preferred.
• At least six months POS system experience preferred.
• Ability to work under pressure in a fast-paced demanding environment.
• Must possess excellent listening and communication skills.
• Must be able to accurately follow instructions, both verbally and written.
• Must possess solid computer skills with working knowledge of Microsoft Office programs.
• Must be able to work a flexible schedule that includes evenings, weekends, and holidays.
• Excellent attention to details
• Must possess the ability to handle multiple tasks.
• Ability to effectively communicate with department managers, team members and guests.
• Must possess a dedicated team spirit.
• Experience working in upscale hotel environment that provides a superior level of guest service with professionalism and discretion.

PHYSICAL DEMANDS:

During most of the shift, must be able to:

• Perform repetitive hand and arm movements.
• Ability to lift, pull, carry, push up to 50 pounds.
• Continuous standing and climbing of stairs throughout the day during service hours.
• Must be able to squat, bend, kneel and twist.

Job Details

Entry level

Full-time

Pay:

Union scales:

$15.3759 (75%) $20.5013 (100%) Union Member must be working during the last 12 consecutive months for two years in a unionized environment to be at the 100% rate.