Night Ambassador

JOB PURPOSE: The Nighttime Ambassador is responsible for engaging and assisting individuals experiencing homelessness in the downtown Dallas area during overnight hours. This role serves as the first line of outreach, providing compassionate engagement, crisis de-escalation, and connection to shelter and supportive services. Working in close coordination with Dallas Police Department (DPD), Right Care crisis response teams, and shelter partners, Nighttime Ambassadors ensure that individuals receive the appropriate level of support while helping to maintain safety and order in public spaces.

ESSENTIAL JOB RESPONSIBILITIES:

• Proactively identify and approach individuals sleeping in public spaces within the designated downtown service area.
• Conduct initial engagement to build rapport, encourage acceptance of services, and offer shelter options.
• Provide transportation assistance to shelter facilities when appropriate.
• Utilize de-escalation and conflict resolution skills to manage challenging interactions.
• Contact DPD officers for enforcement response when individuals are non-compliant.
• Coordinate with Right Care for mental health and crisis intervention support as needed.
• Accurately document all encounters, including transports, service acceptance, and refusals, per City of Dallas requirements.
• Provide nightly activity updates and weekly summary reports detailing outcomes, challenges, and service connections.
• Participate in nightly detail briefings with DPD Station personnel.
• Maintain open and professional communication with the City of Dallas Emergency Management & Crisis Response leadership, as well as community partners.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

EDUCATION: High School Diploma or equivalent.

EXPERIENCE: 1+ years in a customer service focused environment. Experience with homeless, low income, veterans & their families a strong plus. Strong interpersonal skills with ability to engage diverse populations with empathy and respect.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES: Driver's License with a clear record required.

DEMONSTRATED SKILLS: Must have engagement and rapport-building, de-escalation and conflict resolution, and crisis intervention and trauma-informed practices skills.

VEHICLE: Must be able to operate and transport individuals in 15-passagener van safely.

WORK LOCATION: In-Person and ability to work overnight shifts consistently.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. Ability to collaborate effectively with law enforcement, service providers, and shelter resources.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.