Coordinator, Online Admissions

The Management Information Systems (MIS) Department at the Eller College of Management is searching for a professional with effective communication and strong team skills to join the department as a Graduate Admissions Coordinator. This position will perform activities related to the recruitment, evaluation, and selection of graduate students seeking entrance into online graduate programs offered by the MIS Department.

Serving as the first point of contact for prospective graduate students navigating the application and admissions process, this position requires a positive attitude, exceptional customer service, and the ability to take initiative. This position will coordinate, review and engage in recruitment activities and application processing, as well as monitoring non-degree seeking students' progress towards degree seeking status. The position will also work closely with the MIS Student Services team and MS Online Admissions Committee.

Possessing a high degree of openness to new approaches and new ideas with the ability to learn quickly is key for this position. A high level of administrative/coordinative support, interpersonal skills, technical competency, dedication to a team approach, personal accountability, accuracy, timeliness, and excellent oral and written communication are hallmarks of the ideal candidate.

The Eller College of Management at the University of Arizona is a leading business school in the United States. The Eller College of Management is highly ranked among undergraduate business programs by the U.S. News & World Report and are known for our specialties in management information systems, entrepreneurship, and social innovation. The Eller College of Management supports more than 9,000 undergraduate and 1,300 graduate students on the University of Arizona's 393-acre campus in Tucson, a satellite campus in downtown Phoenix, global micro campuses, and through Arizona Online.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Principal Responsibilities:

• Serves as primary point of contact for potential graduate students, responding to inquiries in a timely and professional manner by email, phone, and through web-based systems.
• Maintains regular, strategic communication with prospective students through all states of the admissions funnel to encourage continued interest and increase the probability of application submission.
• Effectively communicates to a broad range of constituents the requirements and the procedures for admissions.
• Contributes to and promotes a positive, welcoming, and highly supportive environment for all prospective and current students.
• Facilitates and coordinates application review with Graduate Admissions Committee and communication of admissions decisions.
• Learns and utilizes the CRM software to track and record prospective student interactions and progress through the admissions funnel.
• Stays abreast of Graduate College Admission policies and procedures.
• Uses Microsoft Excel and other software to continuously track application status, admission decisions, and admission statistics.
• Coordinates admissions data collection and submits periodic reports on graduate programs providing input regarding prospective student data (such as admissions statistics) for department reporting requirements.
• Identifies innovative ways to successfully promote all master's programs to increase interest.
• Coordinates, conducts, and/or participates in virtual or in-person events such as information sessions, webinars, fairs, and other recruitment related events.
• Assists in maintaining MIS Online Program website pages to keep information accurate and up to date.
• Assists in departmental events, initiatives, and outreach to organizations as needed.
• Assists the Communications and Events Coordinator with recruitment related social media content creation.
• Act as back-up as needed.
• Additional duties as assigned.

Knowledge, Skills, & Abilities:

• Demonstrated organization skills, customer-centric planning, attention to detail, and high degree of openness to new approaches ad new ideas.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.

• Experience in recruiting and/or admissions in higher education.
  
• Demonstrated experience communicating effectively with prospective graduate level student population and university personnel (i.e.; faculty, administrators, staff.) in both written and oral formats.
  
• Experience building spreadsheets within Excel.
  
• Experience with University Systems including GradApp, UAccess, Slate.
  
• Experience in customer service.
  
• Experience with Microsoft Office Suite (Outlook, Excel, PowerPoint, Word, Teams).
  
• Experience working independently and collaboratively in a team-oriented environment.