Helpdesk Specialist
Location:
Boston, MA
Schedule:
Fully onsite
Qualifications & Responsibilities:
* Must have some type of AV experience (supporting equipment in a meeting room i.e. Microsoft Surface Hubs, Crestron, Microsoft Teams ROOMS, Condeco, Barco Click Share, Poly Com etc.)
* Approximately 1-3 plus years of experience in support of IT products
* Excellent customer service skills, meeting with users in person to resolve complex technology issues.
* Coordinate, track, and maintain inventory.
* Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now
* Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
* Trainable, Professional and Punctual
* Independent - have to be ok with remote support (from office)
* Self-starter and problem solver - but not afraid to ask questions
* Comfortable handling a lot of calls and heavy IT ticketing, ranging in levels of difficulty
* Mac & iOS presence
Estimated Min Rate: $25.00
Estimated Max Rate: $30.00
What's In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit
https://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
YOH Services LLC
401(k)
Sep 20, 2025