New

Patient Care Advocate

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Frisco
Sep 13, 2025
REMOTE- MUST PICK UP EQUIPMENT IN FRISCO, TX Job Description: Patient Services Representative (Remote with Location Restrictions) Join a dynamic healthcare team dedicated to delivering exceptional service to patients and providers. As a Patient Services Representative, you will play a key role in supporting pharmacy operations and ensuring a seamless experience for patients. Key Responsibilities * Conduct outbound calls to patients and physician offices regarding medication orders, pharmacy services, and non-clinical inquiries (8-10 calls/hour). * Accurately update patient records with insurance and pharmaceutical information; collect missing data and notify appropriate teams for account updates. * Create and manage patient activity logs to track follow-ups, transactions, inquiries, complaints, and resolutions. * Initiate service discharge requests, contact physician offices, and coordinate patient communications such as mailed letters. * Fulfill client- and pharma-specific tasks to meet customer expectations and service standards. * Collaborate with disease-focused teams to deliver best-in-class customer service. * Connect patients with pharmacists for clinical counseling and inquiries. * Handle special tasks including drug shipment notifications and Adverse Drug Event reporting. * Escalate calls to clinicians, insurance verification teams, and other specialized departments as needed. * Support special projects and cross-functional initiatives; may provide bilingual support and be cross-trained in other departments (e.g., enrollment, support, specialized teams). Work Location This is a remote position with location restrictions. Candidates must reside within 40 minutes of one of the following locations: * Florida * Canton, MI * Frisco, TX * Pittsburgh, PA Required Skills & Qualifications * Proven customer service experience in healthcare, specialty pharmacy, PBM, or call center environments. * Proficiency in Microsoft Office Suite (Word, Excel, etc.) and ability to learn proprietary systems. * Strong communication and active listening skills. * Ability to multitask and adapt to changing priorities. * High school diploma or equivalent. * Comfortable wearing a headset throughout the workday. * Must have high-speed internet (minimum 100 Mbps download speed) and be able to hardwire connection via Ethernet (6ft cable provided). Preferred Qualifications * Experience in healthcare or pharmacy settings. * Familiarity with order entry and data entry processes. * Previous experience handling outbound calls. Soft Skills * Active listening and empathy * Adaptability and openness to feedback * Ability to shift gears quickly and multitask effectively Experience Level Entry-Level - Ideal for candidates looking to grow within the healthcare and pharmacy services industry. Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.