New

Fraud Specialist - Cellular Plans - Hybrid

TEKsystems
$14.00 - $20.00 / hr
life insurance, vision insurance, paid time off, sick time, 401(k), retirement plan
United States, Kansas, Overland Park
Sep 13, 2025
* Now Hiring: Fraud Operations Specialist I (Entry-Level) \| Hybrid in Overland Park, KS * About the Company: Join a leading national telecommunications provider known for innovation, customer-first service, and a fast-paced, collaborative work environment. This is a fantastic opportunity to get your foot in the door with a major player in the telecom industry, supporting their fraud management team in a hybrid role based in Overland Park, Kansas. We welcome applicants with relevant experience in customer service, fraud support, or call center environments. If you're passionate about problem-solving and thrive in a dynamic setting, we encourage you to apply! Position: Fraud Operations Specialist I Location: Overland Park, KS (Hybrid - 3 days onsite, 2 days remote after training) Start Date: September 29, 2025 Type: Contract (26 weeks) - After contract period this employer could look into long-term opportunities Pay Rate: $14.00-$20.00/hr (based on experience) Schedule: Monday-Friday 9:30 AM-6:30 PM CST, Saturday 8:00 AM-5:00 PM CST Training Hours: 8:00 AM-5:00 PM CST Must be flexible to work nights, weekends, and holidays as needed What You'll Do: * Handle inbound calls and referrals from customers impacted by fraudulent activity * Conduct investigations into potential fraud, identity theft, and policy violations * Use internal and external tools to assess and resolve fraud-related issues * Collaborate with internal teams to escalate and resolve complex cases * Support the implementation of fraud prevention policies and procedures * Communicate findings clearly and professionally to customers and team members What We're Looking For: Must-Have Skills: * Excellent verbal communication and listening skills in English * 1+ year of experience in a call center or fraud-related customer service role * Comfortable navigating multiple computer systems and screens simultaneously * High school diploma or equivalent * Strong typing and phone skills Nice-to-Have: * Prior experience in telecom or digital workplace services * Familiarity with Slack or similar internal communication tools Why You'll Love This Role: * Gain valuable experience in fraud operations with a major telecom brand * Hybrid work flexibility after training * Supportive team environment with opportunities to learn and grow * Access to benefits (eligibility dependent on classification and tenure), including: * Medical, dental, and vision insurance * 401(k) with pre-tax and Roth options * Life and disability insurance * Health Spending Account (HSA) * Employee Assistance Program * Paid time off and more Ready to take the next step in your career? If you're detail-oriented, customer-focused, and ready to make an impact in fraud prevention, we'd love to hear from you. Apply today and let's connect! Pay and Benefits The pay range for this position is $14.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Overland Park,KS. Application Deadline This position is anticipated to close on Sep 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.