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| The Practice Leader II - Clinical supervises assigned staff and oversees all day-to-day department operations. This role collaborates with the Practice Administrator/Manager to identify clinical and/or administrative staff performance issues and works to develop action plans and audits as needed. This position works to on board any new staff, Advanced Practice Providers or physicians and arranges for credentialing, resources and tools necessary to support their work environment. |
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Supervises assigned Clinical and/or administrative staff to provide guidance, support, and oversight to ensure that the staff members are performing their duties effectively and efficiently.
Recruits, hires, and terminates personnel as required to assure efficient and effective workflows, according to policy.
Oversees scheduling vacations and scheduling to cover temporary vacating positions.
Trains new employees with all related ambulatory clinical workflows.
Supervises established protocols for all clinical activities and ensures competency check-off for all staff.
Ensures a positive guest experience through adherence to Steps of Service protocols and deescalates situations when necessary. Orders and maintains office and clinical supplies as needed.
Assists in implementing performance improvement activities to take proactive measures to enhance the performance and effectiveness of the department.
Performs other duties as assigned. |
| EDUCATION: |
Required: High School Diploma or equivalent and either Diploma Practical Nursing or Medical Assistant training with certification.
Preferred: Associate degree in clinical area of certification/licensure. |
| EXPERIENCE: |
| Required: 3 years' experience in clinical specialty and in leading others in a medical practice setting. Customer service experience in healthcare. Proficiency in EPIC ambulatory. |
| LICENSURE/CERTIFICATION/REGISTRY/LISTING: |
Required:
Completion of MGMA Principles Practice Management Certificate or Practice Management Institute CMOM certification within 90 days of hire and either LPN Licensure or Medical Assistant Certification
Licensed Practical Nurse (LPN) Licensure - must successfully pass NC Nursing Boards for LPN and maintain a current and continuous unrestricted LPN License.
Medical Assistant Certified by one of the following: American Allied Health (AAH), American Association of Medical Assistants (AAMA), American Medical Certification Association (AMCA), American Medical Technologists (AMT), National Center for Competency Testing (NCCT), National Healthcareer Association (NHA), American Registry of Medical Assistants (RMA), National Healthcare Worker's Association (NHCWA), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA); BLS (CPR)-American Red Cross or AHA Healthcare Provider - Must maintain current and continuous certification. |
Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.
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Cone Health
Sep 12, 2025