Operations Project Manager

TEKsystems
$55.00 - $65.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Cupertino
Sep 09, 2025
Program Manager - Retail Operations & Data Insights Location: Cupertino, CA (Hybrid - 3 days onsite, 2 days remote) Duration: 12 months potential to extend Overview: We are seeking a highly analytical and process-oriented Program Manager to support operational excellence across retail and other teams teams. This role requires a strong background in data analysis, dashboarding, and cross-functional collaboration. The ideal candidate will be comfortable navigating ambiguity, resolving escalations, and driving process improvements with minimal handholding. Key Responsibilities: * Troubleshoot and resolve escalations from retail partners, working across multiple teams to identify root causes. * Engage with stakeholders across teams in fraud and operations to understand and document existing processes. * Develop and maintain clear documentation of process flows and KPIs. * Analyze operational metrics and customer journey data to identify anomalies and improvement opportunities. * Build and maintain dashboards with a focus on machine learning insights and anomaly detection. * Translate stakeholder requirements into actionable data solutions. * Drive issue resolution and process optimization across diverse teams. * Present findings and recommendations in a clear, data-driven manner. Qualifications: * Strong Excel skills and experience working with data in a structured, analytical way. * Proven ability to build dashboards (e.g., Tableau, Power BI, or similar tools). * Familiarity with machine learning concepts and how they apply to operational metrics. * Experience in fraud detection or fraud operations is a plus. * Excellent communication and stakeholder management skills. * Ability to work independently and make an immediate impact. * Comfortable navigating complex organizational structures to get answers and drive alignment. Preferred Experience: * Background in retail operations, customer support. * Experience documenting workflows and customer journeys. * Demonstrated success in driving cross-functional initiatives and process improvements. Pay and Benefits The pay range for this position is $55.00 - $65.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Cupertino,CA. Application Deadline This position is anticipated to close on Sep 9, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.