New

Tier 1 Help Desk

TEKsystems
$19.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan

Sep 09, 2025
escription: We are looking for Tier 1 Help Desk Analyst to assist in support of our customer facing websites, and password reset assistance. This is a great position for a person who is extremely customer focused, who will own the incident from start to finish, escalate to the correct team for resolution, and follow up with customer communications. The successful candidate for this role must have a strong commitment and be capable of providing excellent customer service to a wide variety of users across a wide range of technical ability. Responsibilities include: * Diagnose and resolve basic problems using documented procedures and checklists in the performance of most responsibilities. * Enter call data into a tracking system. * Escalation of problems to higher level technical support professionals when necessary. Preferred Experience: * Experience with assisting customers with web based ordering. * Experience assisting customers using multiple browsers (e.g., Edge, Chrome and others). * Excellent customer service and interpersonal skills. * Excellent verbal communication skills. * Strong competence within a Windows & MS Office environment * Proven experience working within a team environment. * Ability to problem solve and investigate issues when provided with minimal information. Additional Details: - Ivanti (Heat) Ticketing System - Phone System - Genesys Call Queue - Escalations would go to team lead unless instructed otherwise - 100% remote. Utilize Teams for chat/channel - 8am-5pm, no overtime required - Typical day is about 25-30 phone calls & 10-20 email tickets (password resets/activity locks, user account maintenance on site). Priority is to answer phones and work email tickets in between calls. JOB SUMMARY Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems. Additional: - Entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat independently, under general direction of more senior team members, Team Leads or Managers. Follows documented procedures and checklists. Pay and Benefits The pay range for this position is $19.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.