Customer Service Specialist

Customer Service Specialist - Join a Leading Federal Contract Team

Are you a customer service professional with strong communication skills and a passion for problem-solving? We're seeking a Customer Service Specialist in East Aurora, NY, to support one of the nation's largest federal contracts. This is a direct hire opportunity with excellent pay, bonus potential, and a flexible schedule after training. This position requires the ability to work in-office and be within commuting distance of the worksite.

Hours & Pay

Pay: $17.20-$17.75/hour + monthly bonuses (average $3,000/month commission potential)

Training Schedule: Monday-Thursday, 8:00 AM-5:00 PM; Friday, 8:00 AM-4:30 PM

Post-Training Schedule: Flexible! Monday-Thursday, 8:00 AM-9:00 PM; Friday, 8:00 AM-7:00 PM (must work two evenings until 9:00 PM per week; choose your 8 hours within these times)

What You'll Do

• Handle inbound and outbound calls to assist customers and resolve account issues
• Skip-trace debtors to locate current residence and employment information
• Negotiate payment arrangements and provide repayment solutions
• Review accounts, schedule follow-ups, and document all interactions accurately
• Follow scripts, policies, and federal/state laws while delivering excellent service
• Work collaboratively with team members and supervisors to ensure customer satisfaction

Why You'll Love This Role

Enjoy a supportive and professional work environment along with comprehensive benefits, including health, dental, and vision insurance, 401(k) with company match, paid time off, paid training, paid holidays, referral bonuses, disability and life insurance, and access to an employee assistance program. You'll also benefit from a flexible schedule, steady work hours, and significant bonus opportunities (average of $3,000/month in commission potential).

What You'll Bring

• High school diploma or GED required
• Minimum 1 year of customer service or collections experience
• Strong computer and Microsoft Office skills
• Excellent verbal communication and problem-solving abilities
• Ability to work independently and maintain attention to detail
• Bilingual skills are a plus

Ready to take the next step in your customer service career with a stable and rewarding opportunity?

Click Apply Now to join a team that values your skills and offers long-term career growth!

*Please note, this is an in-office position.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

To read our Privacy Notice for Candidates and Employees/Contractors, please refer to our Privacy Notice for Candidates and Employees/Contractors.

By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark