Parking Enforcement Agent

The Port of Portland is hiring for a Parking Enforcement Agent.

We are seeking an individual that would ensure an orderly flow of traffic (both vehicular and pedestrian) on terminal roadways/crosswalks, while providing enthusiastic customer service at the airport.

This is a part-time position with at least 30 hours scheduled a week (additional hours and overtime available) - INCLUDING full benefits.

Expectations for the work schedule will vary; Shifts may include evenings, weekends, and holidays. This position is covered by a Collective Bargaining Agreement (CBA).

From the Hiring Manager: "Passionate about helping people? Like working in a fast-paced and dynamic environment? The Parking Enforcement Agents at PDX play a critical role ensuring the safety and efficiency of the terminal roadways. You will interact with people from all over the world and all walks of life, assisting customers and enforcing the rules and regulations of the roadways. If you are looking for a challenging position with room for growth in the organization, apply today!"

*Bilingual candidates are strongly encouraged to apply!*

• Provide direction to drivers of vehicles dropping off and picking up travelers on terminal roadways at Portland International Airport (PDX).
• Guide pedestrian traffic on the airport terminal sidewalk and crosswalks.
• Answer questions and provide information to customers regarding airport use, services, and the Portland metropolitan area.
• Monitor disabled parking zones in the parking garage when requested for assistance with enforcement action.
• Works towards resolution of concerns with a demeanor of kindness and an attitude of service, being cooperative and non-confrontational, actively forward complaints to the appropriate department.
• Issue parking citations and may testify in court as needed.

• Minimum of (1) one-year experience involving a high level of public contact is required.
• Previous experience in traffic direction, parking control, or a related field is preferred.
• Experience demonstrating cooperative, tactful, and service-oriented contact with the public is required.
• Demonstrated ability to work cooperatively in a stressful environment with difficult customers in a diverse multi- cultural environment is required.
• Demonstrated commitment to customer service is required.

Demonstrated Skills:

• Excellent communication skills including, listening, verbal, non-verbal and in writing.
• Communicating effectively under stressful situations while maintaining composure and conveying clear concise information.
• Basic computer skills using Microsoft Office, including Outlook.
• Demonstrated experience working with limited supervision.

Abilities & Competencies:

• Demonstrate the Port's commitment of valuing differences among individuals and passion for being inclusive.
• Build partnerships with strong customer service skills.
• Resolve argumentative situations using verbal skills and tact.
• Promote safety as a guiding principle and a regular practice in accomplishing work.
• Pass a physical examination and baseline hearing test, when requested.
• Work outdoors in extreme weather conditions and to be on feet for long periods of time. Work independently or in a group.
• Proven team player that shows the utmost respect for others.

Compensation

Our organization adheres to established salary ranges for each position to ensure equitable pay practices. However, final offers are determined based on various factors, including the candidate's experience, qualifications, and considerations of internal pay equity.

Selection Process (tentative schedule):

1. A minimum qualification evaluation of education, training, and experience of submitted application packets will take place by Human Resources the week of September 22, 2025.

2. A Subject Matter Expert (SME) Panel will perform an evaluation of experience and training taken from your employment application materials.

3. Our goal is to schedule virtual first round of interviews with candidates who successfully passed the SME evaluation by the week of September 29, 2025. Panel Interviews will be held week of October 6, 2025.

About us:

At the Port of Portland, we use everything we have - our three airports, three working marine terminals, six business parks, and all the resources, expertise, and experience behind them - to move with purpose, connecting people with powerful opportunities and creating value for our region. We know that every person we hire, business we work with, contract we sign and decision we make is a chance to make someone's life better. And we'll use our power and influence to unlock new opportunities and ensure more people share in our region's success. With YOUR help - together with our partners, customers, and community - we'll help drive meaningful change!

Do you have questions about this job?

Contact us: careers@portofportland.com

Safety: The Port promotes safety as a Core value and we seek to eliminate harm through a culture of active prevention, curiosity, evaluation, and action. We comply with safety and health policies and procedures and consistently look for improvements that support operational excellence.

Equal Opportunity Employer: The Port of Portland is dedicated to maintaining and improving a work environment, which extends equal opportunity to all individuals, regardless of their race, color, sex, age, religion, national origin, marital status, veteran status, disability or sexual orientation. Employment decisions shall be made in such a manner as to further the principle of equal employment opportunity and to comply with state, federal and local laws. We affirm through this policy statement our continuing commitment to the principles of nondiscrimination.

Veterans Preference: Under Oregon law, qualified veterans may be eligible for veterans' preference when applying for Port of Portland positions. If you are a veteran and would like to be considered for a veteran's preference for this job, please provide the qualifying documents as instructed during the application process.

Background Checks and Drug Testing: The Port of Portland will conduct background checks and/or drug tests for positions where such tests are required by regulation and for other safety-sensitive positions.

ADA Accommodation: Accommodations will be considered for applicants or candidates with a qualifying disability that prevents them from participating in this process. Accommodations will be made where the Port can reasonably do so without imposing an undue hardship on the business or compromising the integrity of the recruitment process. An applicant with any disability who believes that they need an accommodation should contact Human Resources: call 503-415-6690 or email careers@portofportland.com.