Regional Installation Manager

At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions. Since 1941, we've positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers' unique needs - including the choice to procure furniture according to what fits their ordering and fulfillment process. That's why we say we offer far more than furniture. We're Furnishing Knowledge.

We are seeking a Regional Install Manager to lead and manage all aspects of KI installations from inception to completion. This position is based out of the Chicago area and works remotely from their home office but will require significant travel throughout the Chicago metro area. This role is responsible for project execution, team leadership, and driving continuous improvement in the service delivery.

Key Responsibilities

• Manage installation projects from point of sale to final completion
• Coordinate scheduling, subcontracting, and punch list follow-up
• Attend internal and external meetings
• Provide weekly project schedules and post-installation reports
• Deliver installation quotes and product training
• Enhance customer cycle time from PO to completion
• Build strong customer relationships
• Drive year-over-year service growth

Qualifications

• Bachelor's Degree in Business, Project Management, or related field is preferred, but we will consider candidates with strong relevant work experience in lieu of a degree

• Minimum of 3 years in project management or installation coordination (furniture industry); management experience preferred
• Strong customer service and organizational skills
• Effective decision-making and multitasking in fast-paced environments

What KI Offers You

• Ownership: Employee Stock Ownership Plan (ESOP) - be a part-owner of the company!
• Health & Wellness: Competitive Health, Dental, & Vision Insurance.
• Future Planning: 401(k) Plan with Company Match.
• Time Off: Paid Vacation, Sick Days, & Holidays.
• Wellness Perks: Fitness reimbursement programs.
• Discounts: Special pricing on company products.
• Education: Support for degree programs and certifications.
• Full Benefits: Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP).

KI is an Equal Opportunity Employer.