Operations Monitoring and Control Specialist

Summary

The Operations Monitoring and Control Specialist plays a critical role in the monitoring and controls management as the First Line of Defense. The role is the owner of monitoring controls and is ultimately accountable for monitoring activities and identification of operational gaps within the line of business. This role performs the functions required for monitoring and control management: Planning, Identifying, Assessing, Mitigating, Monitoring and Reporting.

Essential Duties/Responsibilities

Monitoring and Control Identification, Change Management and Quality Assurance

• Identifies control gaps and trends in formal process for monitoring and control on an ongoing basis in the normal course of business.
• Monitors the internal and external environment to identify changes in existing operating controls or new/emerging regulatory and/or compliance changes.
• Understands how to identify a material change and initiates the change management process.
• Sources and performs key analysis to support objective inherent risk ratings.
• Updates and refines outputs based on feedback.

Mitigation, Controls and Issue Management

• Collaborates with the National Retail Operations Manager to identify and execute the appropriate controls management and remediation strategy.
• Mitigates operational control gaps by designing and implementing a suite of controls within business processes including monitoring and the National Operations Review.
• Explains and documents critical business processes.
• Develops procedures to document/systematize controls.
• Monitors performance of controls and addresses deficiencies.
• Develops, implements, and reports on action plans for identified issues.
• Leverages results from monitoring processes to self-identify issues and initiate remediation

Monitoring, Quality Assurance, Testing and Metrics

• Collaborates with business partners to institute monitoring and develop procedures on response to monitoring results.
• Develops and implements quality assurance procedures, determining appropriate quality targets to drive business objectives while mitigating operational control gaps; builds into key business processes.
• Identifies data sources to operationalize proposed KRIs.
• Completes monitoring and quality assurance activities on operational controls within Retail Bank.

Reporting Analytics

• Develops and implements operations monitoring procedures and reporting for various controls.
• Partner across divisions to source data and design meaningful reporting metrics that help gauge overall performance and identify trends that identify opportunities for process improvements.
• Analysis reporting data to identify trend and control gaps and prepares information in a clear and visual manner to key stakeholders.

Project Management

• Identifies operational inefficiencies related to Retail Bank processes, policies, and procedures. Manages all phases of project management including research, design, testing, and implementation.
• Collaborates with various channels to assess regulatory, legal, and compliance requirements for all project aspects.
• Manages escheatment process for Retail Bank including safe box and deposit products.
• Develops and maintains procedures that align with frameworks and policies.
• Creates systems using various applications to store and maintain data related to the National Operations Reviews and monitoring activities.
• Assist with Retail Bank initiatives including banking center openings, closings, and other projects as assigned.

For candidates hired in the state of California the expected salary/On-Target Earnings (OTE) range for the role is currently:

• California - $85,000 - $152,000 Annually

Salary Range(s) is subject to change. Comerica Bank takes several factors into account when determining individual starting pay. These include but are not limited to position, grade level, location/metropolitan area, skillset, and peer compensation. Comerica Bank considers the employer's work location to determine the pay range.

About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - disability/veteran.