Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, O Fallon
Sep 05, 2025
Customer Service Representative Are you the go-to person when friends need help navigating tech or solving a billing issue? Do you thrive in fast-paced environments and love making someone's day better with just one call? If so, we want YOU on our team! We're looking for a Customer Service Representative who's ready to jump in as the first point of contact for our customers-answering billing questions, taking payments, assisting with portal navigation, and resolving general inquiries with confidence and care. What You'll Be Doing * Be the friendly voice on the other end of the line, chat, or email-handling billing inquiries, payments, and portal support * Own each customer interaction with professionalism, accuracy, and empathy * Navigate multiple systems to research and resolve issues quickly and effectively * Perform basic math calculations to assist with billing questions * Maintain high standards of productivity, service, and quality in a fast-paced contact center * Stay sharp on company policies, compliance standards (SOX, PCI), and procedures * Jump in on other tasks and projects as needed-and yes, occasional overtime may apply What You Bring * A passion for helping people and solving problems * Strong communication skills-verbal and written-with a service-first mindset * Quick decision-making in high-volume environments * Solid computer skills: Microsoft 365, web navigation, multi-monitor multitasking * Reliability, accountability, and pride in your work Qualifications * High school diploma or equivalent required; college coursework is a plus * 1-2 years of customer service experience preferred * Experience in a contact center environment is a bonus Why Join Us? Because here, you're not just answering calls-you're making a difference. You'll be part of a supportive team that values your growth, your ideas, and your ability to turn a tough moment into a great experience for our customers. Ready to bring your energy, empathy, and excellence to the front lines of service? Apply now and let's make great things happen-one conversation at a time! Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in O Fallon,MO. Application Deadline This position is anticipated to close on Sep 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.