HUD Housing and Member Funds Manager

Schedule: Monday-Friday (3-days WFH) 9:00AM-5:00PM

Location: 100 W Lehigh Ave, Philadelphia, PA 19133

Position Summary
The HUD House and Client Funds Manager is responsible for the oversight, compliance, and strategic management of housing operations and client financial services across all HUD-funded programs within the organization. This position ensures proper administration of client funds, adherence to HUD housing standards, and implementation of internal controls to protect program integrity. The Supervisor ensures that housing quality standards are met, coordinates inspections, ensures audit readiness, maintains accurate financial and housing records, and works collaboratively with finance, compliance, and direct service teams.

Key Responsibilities

1. Housing Operations Management

• Lead oversight of HUD-funded housing programs (e.g., CoC PSH, RRH, ESG, HOPWA) including occupancy tracking, lease management, and rent calculations.
• Ensure housing units comply with HUD Housing Quality Standards (HQS), ADA requirements, and local codes through regular inspections and maintenance coordination.
• Monitor rent reasonableness and utility allowance calculations and documentation.
• Oversee landlord relationships, lease enforcement, and eviction prevention strategies.

2. Client Funds Oversight

• Design and manage systems for the administration of client funds including representative payee accounts, personal needs funds, and savings programs.
• Ensure strict compliance with HUD, SSA, and organizational policies for client financial transactions and recordkeeping.
• Supervise reconciliation processes, disbursements, and financial reporting for client funds.
• Implement and audit internal controls to protect against fraud, loss, or misuse of funds.

4. Compliance & Audit Readiness

• Ensure full compliance with HUD program requirements, agency standards, and applicable state/local regulations.
• Maintain audit-ready client files and financial records for monitoring visits, audits, and desk reviews.
• Serve as point of contact for external auditors and HUD monitors; coordinate document collection and response to findings.
• Lead internal reviews and corrective action planning as needed.

5. Policy, Systems, and Reporting

• Develop and update internal policies and standard operating procedures for housing and client fund management.
• Utilize and oversee systems such as HMIS, Sage, IDIS, and financial software (e.g., QuickBooks, Excel) for accurate reporting and data integrity.
• Generate monthly, quarterly, and annual reports on housing occupancy, fund usage, and compliance metrics.

6. Client-Centered Practice & Advocacy

• Ensure services are provided in alignment with Housing First, harm reduction, and trauma-informed care principles.
• Support client financial empowerment by promoting budgeting tools and access to financial literacy resources.
• Respond to and resolve client complaints regarding housing or fund management with a fair and ethical approach.

All other duties as assigned.

Education & Experience

• Bachelor's degree in Social Work, Human Services, Public Administration, or a related field (required); Master's preferred.
• Minimum 3 years of experience in supportive housing, HUD programs, or nonprofit finance.
• Strong understanding of HUD compliance, housing operations, and client fund administration.

Skills & Competencies

• Strong working knowledge of HUD regulations, HQS inspections, Fair Market Rent, and fund management requirements.
• Demonstrated experience in budgeting, audits, and internal controls related to client financial services.
• Proficiency with housing and financial systems (HMIS, Sage, Excel, QuickBooks, Yardi, etc.).
• Excellent interpersonal, organizational, and problem-solving skills.
• Commitment to ethical service delivery and upholding confidentiality and client trust.