New

Audio-Visual Technology Support Ambassador

KPMG
life insurance, 401(k)
United States, New York, New York
Sep 04, 2025
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking an Audio-Visual Technology Support Ambassador to join our Digital Nexus technology organization. This is an Office-Based opportunity. Responsibilities: Use strong diagnostic and people skills to assure customers swift resolutions to their technical issues, engaging in proactive diagnosis and providing digital support experiences unique to our Two Manhattan West Utilize exceptional customer service and empathetic approach, to provide advice and support to both customers and team members, coordinate services with professionals within the Digital Desk and Depot as appropriate Deliver high quality support to the KPMG Leadership and their customers; communicate proactively with customers, from planning/scheduling through resolution, to keep the apprised-on status; provide follow-up upon resolution to ensure customer satisfaction Work with technical ambassadors and other IT groups to ensure delivery of the most effective support and services; ensure service delivery adherence to established service level agreements, through proactive monitoring and ongoing trend analysis Manage life cycle management for audio visual & broadcast equipment in designated customer and leadership focused areas. Support the KPMG team members while they are preparing for customer engagements and being available for real time support during customer engagements Qualifications: Minimum three years of recent and progressive experience troubleshooting issues for Windows 10/11, MacOS, iOS, Android operating systems, Video Collaboration, Audio Systems, IP sound masking, Digital Signage, IOT sensors & Broadcasting, technologies Bachelor's degree from an accredited college or university is preferred Ability to maintain composure and customer focus while troubleshooting and solving technical issues, as well as ability to act as a liaison and credible source of knowledge to various teams across the organization Demonstrated success in team environments, demonstrating shared responsibility and accountability with other team members Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; solid trouble-shooting and organizational skills with the ability to work on multiple projects simultaneously; ability to participate in resource planning processes based on defined organizational plans Passionate and knowledgeable about emerging technologies; able to provide coverage outside of normal business hours when needed Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work. Follow this link to obtain salary ranges by city outside of CA: https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6914_9_25 KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.