Customer Service Sales Lead

• Respond quickly to inbound calls, emails, and web inquiries.
• Engage with potential customers to understand project needs, budgets, and timelines.
• Qualify leads and match them with the right solutions from our extensive parts catalog.
• Confidently pitch technical products and explain solutions in a way that resonates with construction professionals.
• Collaborate with our sales team to hand off warm, qualified opportunities seamlessly.
• Track every lead and interaction in NetSuite CRM while providing valuable feedback to marketing.
• Build and maintain product knowledge to stay ahead of industry trends.

• 1+ years in lead qualification, customer service, or inside sales (construction or manufacturing a plus!).
• Strong communicator who's confident talking with builders, contractors, and distributors.
• Proficiency with NetSuite CRM or similar systems.
• Ability to explain technical products clearly and build trust with prospects.
• Organized, self-motivated, and eager to grow in a fast-paced, team-oriented environment.
• A plus if you have experience in construction materials, industrial supply, or equipment sales.

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