IT Service Desk Technician

TEKsystems
$15.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Connecticut, New Haven
Sep 03, 2025
Job Summary: We are seeking a detail-oriented and customer-focused Help Desk Technician to provide technical support across various operating systems and environments. The ideal candidate will have 1-3 years of experience in a help desk role, a strong understanding of support procedures, and the ability to troubleshoot issues in Windows, Mac, and/or Linux systems. Key Responsibilities: * Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and remote tools. * Troubleshoot hardware and software issues across Windows 7-10, macOS, and Linux environments. * Follow established procedures and documentation to ensure consistent and efficient support. * Log, track, and resolve support tickets using a ticketing system. * Assist with user account setup, password resets, and system access issues. * Escalate unresolved issues to higher-level support teams as needed. * Maintain accurate records of support interactions and resolutions. * Contribute to knowledge base documentation and process improvement initiatives. Qualifications: * 1-3 years of experience in a help desk or technical support role. * Strong understanding of Windows 7-10, macOS, and/or Linux operating systems. * Excellent problem-solving and communication skills. * Ability to follow procedures and work independently. * Experience with ticketing systems (e.g., ServiceNow, Zendesk) is a plus. * Familiarity with remote support tools and basic networking concepts is preferred. Pay and Benefits The pay range for this position is $15.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in NEW HAVEN,CT. Application Deadline This position is anticipated to close on Sep 13, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.