Client Services Specialist

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tucson
Sep 03, 2025
Job Title: Client Services Specialist Job Description As a Client Services Specialist, you will be at the forefront of handling a high volume of inbound calls, ensuring exceptional care for customers with existing loans. This role requires individuals with experience in billing, banking, and call center environments, along with strong computer skills. Responsibilities * Receive and respond to customer inquiries by phone. * Assist with ACH setups and cancellations. * Process payments, adjustments, and credits. * Handle mail correspondence. * Assist customers in logging onto the payment portal. * Calculate loan payments. Essential Skills * 2+ years of experience in a call center environment. * Proficiency in navigating computer software, internet, and applications. * Strong customer service skills. * Office 365 proficiency. * Ability to handle high volume inbound calls, ideally 80+ calls per day. Additional Skills & Qualifications * Bilingual in Spanish is a significant advantage. * Experience in banking, loans, or mortgage is beneficial. * Excellent communication skills and a passion for helping people. * Ability to learn quickly and multitask. * Punctuality and good attendance. Why Work Here? Join a dynamic and growing company with over 20 years of experience in mortgage and auto loan servicing, managing a diverse portfolio. Enjoy a supportive work environment with twice-a-month office lunches, monthly incentives like gift card drawings, and annual reviews for pay increases. Benefit from comprehensive health, dental, and vision coverage, a 401k plan, and generous PTO, which increases with tenure. Work Environment The role is entirely office-based, with a structured training schedule that includes two weeks in a classroom setting followed by a week in a training pod on the floor. Permanent schedules will be assigned based on business needs, typically Monday through Friday between 7 am and 5 pm. Job Type & Location This is a Contract to Hire position based out of Tucson, Arizona. Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tucson,AZ. Application Deadline This position is anticipated to close on Sep 16, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.