New

Call Center Other

TEKsystems
$20.40 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Cary
Sep 03, 2025
Hiring for Medical Customer Service Representative CARY, NC - ONSITE ROLE! Note: Candidate having experience in Healthcare along with Customer service can only apply! Job Title: Customer Service Representative Location: Cary, NC 11800 Schedule: Monday-Friday 11:30am - 8pm EST Pay Rate: $20.40/hour Perks of the Assignment: On site gym paid training weekends off. Temporary to hire position if metrics are met and maintained. Good attendance is required About the Role: The Customer Service Representative is an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls scheduling refill deliveries when needed and directing calls to appropriate personnel. The ideal candidate is a well-spoken enthusiastic and organized person with the ability to provide high level of customer service to our patients clinicians and clients. Key Responsibilities: * Respond to customer inquiries via phone, fax, and mail * Run medical claims and update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral. * Investigate and resolve routine account or distribution issues * Use internal systems and databases to research and document cases * Provide solutions or route inquiries to appropriate teams * Follow established departmental guidelines and procedures * Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries such as general prescription status or financial information. * Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner. * Provides customer service through manipulation of management information system to answer questions regarding refill needs providing status of pending/shipped prescriptions verify insurance information and provide copies of invoices upon request. * Answer patient questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate * Identify and report adverse events AEs and product complaints PCs to clinicians to ensure patients safety Qualifications: * Education: High school diploma or equivalent * Experience: 0-1 year of customer service or related experience * One year or more of call center experience * Proficiency in Microsoft applications * Excellent verbal and written communications * Must be able to show empathy when talking to patients * Medical office experience / knowledge of medical terminology preferred * Pharmacy experience is a plus but not required * Medical claims experience is a plus but not required * Training and the job are both on site. Why Join Us? * Supportive training and onboarding * Opportunity to grow within healthcare support services Experience Level Intermediate Leve Pay and Benefits The pay range for this position is $20.40 - $20.40/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Cary,NC. Application Deadline This position is anticipated to close on Sep 6, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.