New

Sr Field Technician

TEKsystems
$24.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Dallas
Sep 03, 2025
Description The Client Services Desk Side Technician role revolves around IMACs (Installs, Moves, Adds, Changes) and technical hardware support. It is a "hands-on" technical role that requires good people skills along with workstation support knowledge Position is responsible for desk-side support in a Windows environment. Support includes installs, equipment pick-up, and equipment inventory. Perform miscellaneous software & hardware installs, configuration of Windows PC Equipment, Provide 2nd and 3rd level trouble shooting of all problems related to this activity. Installers are also responsible for un-boxing equipment as well as packing systems for shipment to remote locations. Candidate must be customer service focused. Must be able to follow schedules and perform administrative tasks. Responsibilities - Analyze and resolve hardware/software problems onsite or remote operational mode - Design, installation, configuration and maintenance of a comprehensive IT infrastructure with a focus on Microsoft Windows - Removal and installation of hardware components and peripherals - Installation of additional software and manually and via deployment console - User requests for technical advice and support - Installation and customization of client equipment - Provide concierge support to VIP/Executive personnel as needed - Classification of technical queries and forwarded to relevant departments - Documentation of customer inquiries - PC Refresh Life Cycle Process and deployment - Use client security tools (antivirus, encryption) - Use remote support tools, and ticketing tools - Customizing user profiles - Hardware installation and hardware expansion - Instruction and advice to the user - Backup and restore of user data - Coordination with IT coordinators and users Skills Desktop, Support, Troubleshooting, Windows, Deployment, Customer service, Installation, Technical support Top Skills Details Desktop,Support,Troubleshooting,Windows,Deployment,Customer service,Installation,Technical support Additional Skills & Qualifications MUST HAVE STRONG CUSTOMER SERVICE Experience Level Intermediate Level Pay and Benefits The pay range for this position is $24.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Dallas,TX. Application Deadline This position is anticipated to close on Sep 16, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.