New

Service Desk Technician

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Morrisville
Sep 03, 2025
Description This company is a pharmaceutical solutions company who's mission is to help gain access to expensive/hard to get medication and make it accessible and affordable to individuals. They are the middle man between the pharmaceutical companies and individual users of drugs. Service Desk Group: Team is made up of both Tier 1 and Tier 2 Help Desk individuals. This individual team is about 5 Service Desk Techs. This team end users are all internal users to help keep the business running. The environment is 100% Windows 10. The virtual environment is VMware. They also use ServiceNow as their ticketing system, but are open to seeing individuals with other ticketing systems experience. Why is This Role Open?: They have had some turnover with the service desk team as of late. Someone left for another company, someone got promoted to a hire team Day to Day: A Typical day to day for this person, about 80 percent of the workload is request based: Meaning onboarding new hires, putting together hardware kits to take home, granting access. And then the other percent is break fix. O365 (basic troubleshooting of O365 products, Active Directory (adding new users and group policies), Cisco based communications (This is the environment they will be working in but it is not super important to have prior) ServiceNow ticketing system (ticketing system in general, and ServiceNow is a plus). Work load wise (about 20 tickets a day) Tickets will get funneled from the tier 1 team, some walk ins. About 1500 internal users total they will be supporting. We need someone who has about 2-3 years of experience. Skills Help desk, Service desk, Troubleshooting, Help desk support, Customer service, Windows 10, Windows Top Skills Details Help desk,Service desk,Troubleshooting Additional Skills & Qualifications Good with an Associates Degree within the IT Field and the basic certs or 2-3 years of IT Support experience. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Morrisville,NC. Application Deadline This position is anticipated to close on Sep 16, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.