New

Contact Center Representative

TEKsystems
$20.00 - $20.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Chino
Sep 03, 2025
Customer Service Representative - Automotive Support Job Overview Join a dynamic team dedicated to delivering exceptional customer service in the automotive industry. As a Customer Service Representative, you'll be the first point of contact for customers seeking assistance with airbag recalls, warranty questions, and technical troubleshooting. If you're tech-savvy, customer-focused, and thrive in a fast-paced environment, we want to hear from you! Key Responsibilities * Handle 30-40 inbound calls per shift with professionalism and efficiency * Schedule appointments for airbag recalls and provide dealership information * Assist customers with inquiries related to recalls, warranties, and malfunctioning radio codes * Accurately document customer concerns and create support cases * Resolve issues or escalate to appropriate departments when necessary * Maintain high standards of customer satisfaction and timely issue resolution * Collaborate with team members to share feedback and foster growth * Use multiple screens, software platforms, and processes to support customer needs * Demonstrate proficiency in call center tools and maintain data accuracy * Consistently meet or exceed performance metrics (call handling time, satisfaction scores, resolution rates) Required Skills * Strong customer service and communication skills * Call center experience preferred * Proficient computer navigation and multitasking abilities * Ability to type at least 30 WPM * Comfortable working independently and as part of a team * Good decision-making and problem-solving skills * Previous experience in customer support or related field Preferred Qualifications * College degree preferred; equivalent work experience accepted * Automotive or dealership experience is a major plus, but not required Must be able to type 30WPM minimum Computer skills Previous customer service experience Experience Level Entry Level Pay and Benefits The pay range for this position is $20.00 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Chino,CA. Application Deadline This position is anticipated to close on Sep 16, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.