New

Technology Support Specialist

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Penn Yan
Sep 03, 2025
Description The role of a Technology Support Specialist II within our organization is to serve as one of the first points of contact for customers seeking technical assistance over the phone, email, or in-person. This position will work with end users to troubleshooting level two tasks (e.g., installation, testing, and technical tasks in support of hardware, software, and printing systems) and will support the maintenance of the environment's technical equipment. * This is an excellent opportunity to move into a Level II role and develop new skills in the evolving field of Information Technology * Essential Responsibilities: Provide level one and level two technical support and diagnosis of operating systems and applications to users of computers (PC & Mac devices) to include tasks such as new machine setup, email configurations, office applications, web browsers, network, fleet printing, and other support needs. Assists in performing diagnostics and preventative maintenance to ensure that computer desktop systems are operational. Assists with the project management aspects of upgrading computer fleet to include recording all serial numbers, developing a deployment schedule, and physically deploying the devices across campus. Follows the inventory management protocols and ensures the secure storage of IT assets. Assist with troubleshooting and maintaining Extron systems and configurations. Providing recommendations for improvements to operational efficiency that will result in better service. Participate in ongoing support of internal systems, events, and A/V needs. Regularly engages in learning new methods of providing technical support. Serve as team member and contributor for major IT initiatives and projects. Contribute to the IT Services Knowledge Base and update SOPs and resources as needed. Ability to work together with users of a less technical level and explain the workings of a system in simple terms. Update and resolve tickets in a timely manner in alignment with department SLAs and direct unresolved issues to the next level of support personnel. Imaging devices and leveraging different asset management tools Skills Office 365, Windows 10, Windows 11, Microsoft Intune, SCCM, Technical troubleshooting, Desktop support, Software upgrades, Hardware support * This position is on site Monday - Friday * Experience Level Intermediate Level Workplace Type This is a fully onsite position Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Penn Yan,NY. Application Deadline This position is anticipated to close on Sep 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.