New

Customer Support Technician

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Tampa
Sep 03, 2025
Job Description The Network Billing Customer Service Associate is responsible for taking inbound calls and answering emails from health care providers or clients regarding claims, as well as, communicating directly with billing and finance departments for outstanding actions. DUTIES AND RESPONSIBILITIES: Directly handle provider/client phone calls and emails Meet department standards for productivity, including number of calls handled per day/week, percentage of time spent in the queue or on calls, percentage of rejected calls, average hold and average handling times Review, comprehend and communicate details regarding claims status Document/update information in cases with high degree of accuracy Escalate advanced issues when appropriate Provide exceptional customer service to internal and external customers As a team member, continually support the team's efforts to provide exceptional service by identifying ideas for improvement in documentation and/or approach. Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices Understand and comply with all HIPAA & SOC2 requirements necessary in working with designated PHI Perform additional support functions as needed oResponsible for complying with Paradigm IT security requirement and policies oResponsible for safeguarding Paradigm or Paradigm related IT passwords oResponsible for notifying Paradigm of any IT security incidents per policy 16.0 Information Security Incident Management oAdhering to Company policies and procedures on attendance, including requests for planned time off, reporting sickness, start time and break times. Responsible for complying with Paradigm IT security requirement and policies. Responsible for safeguarding Paradigm or Paradigm related IT passwords. Responsible for notifying Paradigm of any IT security incidents per policy 16.0 Information Security Incident Management. Skills & Qualifications* REQUIREMENTS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. At least 3 years of customer service experience in a Healthcare or Medical setting. Extensive understanding of Medical terminology Experience assisting healthcare related clients via phone and email Proficient in all Microsoft Office and computer application systems Medical billing in workers compensation industry preferred but not required Pay and Benefits* The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Tampa,FL. Application Deadline This position is anticipated to close on Sep 4, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.