New

HYBRID Escalations Specialist

TEKsystems
$25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, San Antonio
Sep 03, 2025
TEKsystems is seeking qualified individuals for an Escalations Specialist with a Globally Recognized Top Financial Institution in San Antonio, TX! Job Description: * Support internal and external customers with inquiries and complaints regarding financial products and services. * Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online. * Perform complex administrative and customer support tasks. * Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards. * Respond independently to complaints escalated at the highest level. * Interact with internal and external customers to resolve their issues. * Interact with the immediate Escalations team to oversee day to day activities of the support Escalations Team Experience Level - Intermediate Must have 4+ years of experience in the financial or business sector. Prior Experience with MS Office Suite, particularly with MS Word, Outlook, Excel and Teams. Schedule and Working Environment Hybrid: 1-week in office, 1-week home (Except for at least the first 30-60 days of training where they will be 100% in-office.) Training/Permanent Shift 8am-5pm Monday-Friday Must have a quiet space to work in your home. If interested, please apply with your most up to date resume! Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in San Antonio,TX. Application Deadline This position is anticipated to close on Sep 10, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.