New

Universal Customer Advisor

TEKsystems
$20.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Warren
Sep 03, 2025
Job Title: Universal Customer Advisor Job Description Universal Customer Advisors are responsible for managing day-to-day contact duties with customers across a wide variety of communication platforms. They aim to provide support for their team leaders to ensure the successful building of relationships with customers, team members, dealership personnel, and other relevant parties. The goal is to develop a team of highly skilled Advisors who can assist customers with any issues related to Customer Assistance, Marketing Support, EV or Connection Center inquiries, comments, concerns, issues, or feedback. Responsibilities * Create a team culture focused on the luxury customer while delivering operational excellence in a vibrant workplace. * Handle cases promptly, seeking unique solutions and treating customers with empathy and understanding. * Resolve complex problems while keeping team leaders informed of case status, suggestions, and resolutions. * Perform technical troubleshooting for vehicle connectivity, Wi-Fi, Infotainment, and mobile app issues. * Assist team members in resolving escalated situations, providing root cause analysis and corrective action. * Attend weekly Quality Audits with team leaders to identify performance improvement opportunities. * Interface daily with various levels of Call Center leadership and execute directives. * Exceed expectations regarding service level, Customer Satisfaction, and on-time activity metrics. * Perform administrative duties such as documenting all points of contact and following up with relevant parties. * Drive continuous improvement to enhance the luxury customer experience and set new industry standards. Essential Skills * 1+ years of experience in an automotive customer service-related profession (preferred) * 2+ years of experience in customer service with a luxury experience strongly preferred * General technical proficiency and troubleshooting experience required * Familiarity with Android and Apple devices * Computer navigation and proficiency in Excel, PowerPoint, and Word * Strong reading comprehension and verbal and written communication skills * Ability to adapt quickly in a fast-paced environment * Ability to manage multiple projects within aggressive timelines * Reliable and adept at problem-solving Additional Skills & Qualifications * Bachelor's degree or equivalent work experience necessary * Experience in the automotive industry preferred * Luxury experience in customer service is preferred, especially in luxury auto Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Warren,MI. Application Deadline This position is anticipated to close on Sep 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.