Technical Support Representative

TEKsystems
$19.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Menomonee Falls
Sep 03, 2025
Job Description: Desktop Support Specialist We are seeking a Desktop Support Specialist to join our technical support team. This role is critical in ensuring a seamless end-user experience by providing hands-on and remote support for hardware, software, and system issues. The ideal candidate will be customer-focused, technically skilled, and capable of resolving a wide range of desktop-related issues in a timely and professional manner. Key Responsibilities * Provide Tier 1 and Tier 2 desktop support via phone, email, and in-person for internal users. * Troubleshoot and resolve issues related to Windows OS, Microsoft Office, printers, network connectivity, and desktop hardware. * Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals. * Manage user accounts, permissions, and access in Active Directory and other enterprise systems. * Document support interactions and resolutions in the ticketing system (e.g., ServiceNow, Zendesk). * Assist with software installations, updates, and patch management. * Support remote users with VPN, remote desktop, and collaboration tools. * Maintain inventory of IT assets and assist with hardware lifecycle management. * Collaborate with other IT teams to escalate and resolve complex issues. * Contribute to knowledge base articles, FAQs, and internal documentation. Required Skills & Experience * 1+ years of experience in desktop or technical support. * Strong knowledge of Windows 10/11, Microsoft Office Suite, and common desktop applications. * Familiarity with Active Directory, Exchange, and remote support tools. * Experience with imaging tools and endpoint management platforms (e.g., SCCM, Intune). * Basic understanding of networking concepts (TCP/IP, DNS, DHCP). * Ability to diagnose hardware issues using tools such as multimeters or diagnostic software. Soft Skills * Excellent communication and interpersonal skills. * Strong problem-solving and analytical thinking. * Ability to work independently and as part of a team. * Customer-focused with a positive, can-do attitude. * Strong organizational and time management skills. Certifications (Preferred but not required) * CompTIA A+, Network+, or similar certifications. * Microsoft Certified: Modern Desktop Administrator Associate. Pay and Benefits The pay range for this position is $19.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Menomonee Falls,WI. Application Deadline This position is anticipated to close on Sep 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.