Clinical Intake Correspondence Specialist

TEKsystems
$21.00 - $27.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Washington, Seattle
Sep 03, 2025
Clinical Intake & Correspondence Specialist - Remote (OR, WA, ID, UT) Employment Type: Temp-to-Hire (6 months with potential for extension/conversion) Hourly Rate: based on experience and regional compensation levels Job Summary The Clinical Intake & Correspondence Specialist is responsible for receiving, researching, and initiating action on documentation and requests related to Utilization Management (UM), Care Management (CM), and Disease Management (DM) programs. While this role does not involve clinical decision-making, it requires close collaboration with licensed health professionals to ensure appropriate responses and actions. Key Responsibilities * Receive and review incoming documentation from various sources. * Research and triage requests related to UM, CM, and DM programs. * Collaborate with clinical staff to determine appropriate next steps. * Maintain confidentiality and adhere to HIPAA standards. * Manage correspondence and documentation in a timely and organized manner. * Work efficiently in a fast-paced, production-driven environment. Top Skills Required * Ability to work remotely full-time. * Flexibility to work weekends, holidays, and past 6:00 PM Pacific Time. * Willingness to work overtime when needed. * Strong independent work ethic. * Punctuality and consistent attendance. Preferred Skills (Nice-to-Haves) * Experience with EHR systems. * Familiarity with claims status, revenue cycle, and prior authorization processes. * Knowledge of medical terminology, anatomy, and coding (CPT, DX, HCPCs). * Experience in health insurance or medical office settings (e.g., scheduling, front office). * Professional or business letter writing and correspondence experience. Qualifications * High school diploma or GED. * 3 years of customer service or clinical services experience, or equivalent combination of education and experience. * Strong customer service skills including empathy, patience, and confidentiality. * Intermediate computer proficiency (Microsoft Office, Outlook, Internet). * Strong organizational, data entry, and administrative skills. * Ability to investigate and resolve issues related to clinical programs. * Creative problem-solving and critical thinking skills. Work Environment * Remote: Candidates must reside in Oregon, Washington, Idaho, or Utah. * May be required to work weekends; flexible weekday time-off options available. * Must use company-provided equipment and a hard-wired ISP (Cable Modem, DSL, or Fiber). Satellite or mobile Wi-Fi is not supported. * Internet speed requirements: Download 50 Mbps, Upload 5 Mbps. * Contractors must be fully dedicated to assigned work during scheduled hours-no outside employment or caregiving activities permitted. Important Note Applicants who currently use tobacco or nicotine products are not eligible for employment at this time. Pay and Benefits The pay range for this position is $21.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.