Customer Service Front Desk Agent

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kentucky, Louisville
Sep 03, 2025
Description Customer Service Representative Louisville, KY \| Full-Time \| In-Office We're hiring an experience professional for a private insurance brokerage specializing in annuities and retirement planning, and we're looking for a professional, organized, and personable Front Desk Administrator / CSR to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and can keep things running smoothly behind the scenes. Key Responsibilities: * Greet and assist walk-in clients with professionalism and warmth * Handle a high volume of inbound phone calls and direct inquiries appropriately * Follow up on leads and sales calls from marketing campaigns and sales events * Manage calendars and scheduling for the owner and sales team * Transcribe notes from client meetings and provide updates to the owner ahead of follow-up appointments * Scan, upload, and organize client documents and records * Maintain accurate client files and ensure confidentiality * Use Outlook and Excel for scheduling, communication, and tracking * QuickBooks experience is a plus (but not required) What We're Looking For: * Prior experience in customer service, administrative support, or front desk roles * Professional demeanor and strong communication skills * Highly organized and detail-oriented- Experience managing executive calendars. * Comfortable with multitasking and managing shifting priorities * Tech-savvy with experience using Microsoft Outlook and Excel * Ability to work independently and as part of a small team * Experience in insurance or financial services is a plus Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Louisville,KY. Application Deadline This position is anticipated to close on Sep 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.